Volunteer Services Senior Specialist

American Red Cross • Tampa, FL

2d • Hybrid

About The Position

The American Red Cross is a global humanitarian network dedicated to preventing and relieving suffering. Joining the American Red Cross means becoming part of a team that impacts millions of lives annually, driven by the best of the human spirit. This role offers the opportunity to grow your career within a movement that matters, where success is measured by the positive impact on individuals and communities. The organization provides mentors to support career growth and aligns employees' work with a mission larger than themselves. Employees are cared for with competitive compensation and benefits, and join a community that values respect both professionally and personally.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of related experience.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.

Responsibilities

• Develop and implement broad-based recruitment strategies to attract and identify Red Cross volunteers to effectively support Regional goals and mission critical activities.
• Support the implementation and execution of programs, projects and initiatives to increase and strengthen the engagement of volunteers.
• Perform screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.
• Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs.
• Conduct general and targeted outreach and recruiting activities through various resource pools, networks and digital media to obtain volunteer applicants tracked to referral and approval.
• Maintain accurate records of all potential and actual volunteer leads through the appropriate tools.
• Produce status reports as directed.
• Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs.
• Assist in screening and referring volunteers to appropriate department opportunities.
• Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships.
• May assist in scheduling and coordinating volunteer orientations, placements, meetings and events.
• Evaluate and modify recruitment and engagement strategies based on lessons-learned.
• Support the development and ongoing refinement of volunteer strategies.
• Provide coaching and guidance to volunteer teams (paid and volunteers) and foster a culture of volunteerism that supports engagement strategies across departments.
• Contribute expertise and serve as a resource for volunteer engagement best practices.
• Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area.
• Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
• Responsible for development of a thorough volunteer needs assessment for assigned area.
• Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results.
• Support volunteer programs and services to meet established goals and objectives.
• Assist with executing the Event Based Volunteer plan.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior