Volunteer Services Specialist

Columbus Hospice•Columbus, GA

1d•Onsite

About The Position

Assist the VP of Marketing and Business Development in ensuring completion of duties and assignments in a timely manner as outlined in the Policy & Procedures Manual. This role involves coordinating volunteers, assisting with fundraising and special events, maintaining volunteer files, and ensuring compliance with CMS requirements. The specialist will also be responsible for volunteer retention, communication with patients and families, and documentation of recruiting and retention efforts. Interactions may include terminally ill patients and emotionally distraught families, requiring professionalism and empathy.

Requirements

High school diploma or general equivalency diploma (GED)
One year related experience and/or training
Influenza vaccine during influenza season (Nov. – March)
Valid drivers’ license with satisfactory Motor Vehicle Record (MVR)
Auto insurance per company policy
Reliable personal transportation
Must be proficient in Microsoft Office (Word, Excel, and PowerPoint).
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
Ability to respond to questions from clients, volunteers, and the general public.
Ability to write simple correspondence.
Ability to speak professionally to patients, physicians and others in the organization via telephone and personal communication.
Must be skilled at prioritizing tasks.
Ability to multi-task and deal with frequent interruptions.
May deal with emotionally distraught families.
Interactions with terminally ill patients.
Requirement to maintain professional appearance and communication at all times.

Nice To Haves

Associates Degree
CPR Certification

Responsibilities

Create flyers and volunteer newsletter.
Maintain all volunteer files to include CMS required documents.
Ensure mandatory paperwork is current.
Assist VP of Business Development with all Columbus Hospice fundraisers.
Help organize and coordinate special events to include employee morale events.
Coordinate volunteers visiting nursing homes and work with their activity directors.
Volunteer retention to include sending birthday/anniversary cards, assisting with volunteer events (retreat/in-services/new volunteer training).
Coordinate all volunteer assignments to include follow up communication with patients and families.
Assisting with volunteer evaluations.
Proficient in all department duties and responsibilities.
Provide back up when needed in volunteer department.
Contact patient family member within 3 working days.
Keep documentation of all volunteer recruiting and retainment efforts.
Maintain contact with volunteers by publishing newsletter and phone calls as needed.
Attend IDG meetings and document volunteer involvement in the EMR system.
Oversee use of food bank access and records.
Retain records for 3 years and submit required reports.
Take all reasonable precautions to maintain privacy and non-disclosure of any confidential information about patients, other staff members, and the general operations of Columbus Hospice.
Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers.
Supervises and directs volunteers with assignments to ensure satisfactory completion of duties.
Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job.
When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
Participate in staff development (15 hours of CEUs) annually.
Assist with special projects, as requested.
All other job duties as may be assigned.