Volunteer Services Program Supervisor

Inova • Fairfax, VA

9h • $23 - $35 • Onsite

About The Position

Inova Fairfax Hospital is looking for a dedicated Volunteer Services Program Supervisor to join the team. This role will be part-time, 20-hours per week; Tuesdays, Thursdays, & Fridays, 10:00 AM – 5:00 PM; no weekends. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• Bachelor’s Degree
• 1 year of relevant work experience in healthcare operations, project management, or office experience

Nice To Haves

• prior work with supervising volunteers

Responsibilities

• Responsible for oversight of the compassion cart program, including stocking and managing supplies and managing the rounding schedule.
• Supervises approx. 60-80 volunteers in Patient Support Services over the course of two shifts / day ensuring compliance with hospital, Joint Commission and regulatory policies and standards.
• Effectively trains and monitors Patient Support Services volunteer performance to prevent safety rule errors and HIPAA violations.
• Counsels and coaches Patient Support Services volunteers for service recovery issues with patients and staff.
• Liaise with Patient Transport and clinical colleagues to ensure Patient Support Services errands are completed correctly and in a timely manner with excellent customer service, including enforcing the proper procedures for discharging and transporting patients; delivering patient flowers, mail and packages; and completing other errands as requested by staff.
• Develops and executes work plans for special projects and revises as appropriate to meet changing needs, priorities and requirements. Creates new and innovated ideas and opportunity statements for new project opportunities or program expansion initiatives.
• Responsible for the data management and administrative functions for volunteer service programs to ensure accuracy, maintenance, confidentiality & security of all required reports & documentation for volunteers.
• Organizes and tabulates data, often of a highly confidential nature, and maintains routine and/or specialized databases using Excel, or specialized database applications.
• Revises or develops processes and procedures, as needed, to support efficient and effective department operations, implementing policies when appropriate.
• Serves as the primary point of contact for new applicants, processing all compliance requirements including background check, TB/flu and scheduling of class date.
• Facilitates logistics on the training day, including securing catering, overseeing registration and training paperwork.
• Performs other duties as assigned.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans.
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave
• flexible work schedules

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level