Volunteer Services Program Manager

BMC Software•Boston, MA

10d•$66,000 - $96,000

About The Position

The Volunteer Program Manager will implement the Volunteer Services Strategies for Recruitment, Onboarding and Engagement of individual and group volunteers to supplement BMC staff resources. Reports to Director of Volunteer Services.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
Working knowledge of best practices in volunteer coordination.
Recruiting, screening, and training experience.
Demonstrated experience working in a collaborative work environment and promoting teamwork.
Minimum 3 years of program coordination and project management experience.
Minimum 1 year of working with the public in formal and informal settings.

Nice To Haves

Certification in Volunteer Management desirable

Responsibilities

Works with department heads to conduct a comprehensive volunteer needs assessment for BMCHS activities at all BMCHS locations
Manages all aspects of volunteer engagement in the Workday System
Manages volunteer availability, engagement and scheduling through Vsys, the volunteer management software system
Assists in recruiting volunteers through local media, web, social media and outreach in partnership with Marketing and Communications
Develops/reviews/updates volunteer handbook for internal use that provides policy, information and guidelines for staff and volunteers
Assists departments with scheduling volunteers into shift work for BMC activities, based on departmental needs and organizational priorities
Works to keep volunteers properly informed about the BMC and their duties, through orientation meetings, group sessions, newsletters, emails and phone calls
Ensures proper background checks are performed
Ensures compliance and clearance with Occupational Health
Facilitates ID badges for volunteers
Works with appropriate staff to ensure volunteers are properly trained in their area of service
Manages quantitative data for Volunteer Services Dashboard (KPIs)
Conducts biannual Volunteer Satisfaction surveys
Recruit and manage Volunteer Services department volunteers
Oversee the Junior Summer Volunteer Program
Performs other related duties as required.