Volunteer Services Operations Coordinator (34297)

SAN FRANCISCO-MARIN FOOD BANK•San Francisco, CA

7d•$29 - $30•Hybrid

About The Position

The Volunteer Services Operations Coordinator is a new position created to support the Food Bank’s expanding volunteer engagement efforts with external partners. A portion of this role will support the CalFresh Community Works Program (CCWP), the Food Bank’s response to evolving CalFresh work requirements. This role will also collaborate with Food Bank teams who support external partners via the volunteer program at the Food Bank as we are uniquely positioned to serve as a key community resource through one of the largest volunteer programs in San Francisco and Marin. This role will serve as the primary coordinator for the CalFresh Community Works program, and work with the Senior Volunteer Project Manager to coordinate participant intake, program administration, tracking and reporting for court ordered & SFMTA required volunteering program. The coordinator will act as the central point of contact for both internal and external stakeholders, ensuring a seamless participant experience while supporting accurate documentation and program reporting.

Requirements

1-2 years Direct Service Experience or 1-2 years customer service experience
Excellent conflict resolution, de-escalation, and active listening skills
Strong organizational, problem-solving, and time management skills
Comfortable with public speaking & leading tours
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams, etc.)
Strong communication skills in person, on the phone, and in writing
Comfort working in a variety of settings and physical environments
Ability to carry up to 20 pounds of materials

Nice To Haves

Experience working with volunteers
Spanish or Cantonese language capacity preferred
Experience engaging with communities experiencing food insecurity, poverty, or social injustice

Responsibilities

Manage referral process and ongoing placements from various county agencies
Act as primary liaison for internal Community Partnerships team
Lead volunteer orientation and onboarding
Accurately track hours
Upload volunteer hours weekly to the county
Report on aggregate hours/number of participants supported
Lead Volunteer Orientation & Onboarding & Retention for CCWP
Create schedule for volunteer orientations, arranging for language accessibility
Confirm RSVPs with volunteers/county agencies
Conduct participant orientation
Create volunteer schedule with each volunteer and schedule in volunteer portal
Send bi-weekly/monthly email updates to participants, including a regular satisfaction survey
Ensure smooth operation between community and service volunteers
Properly set up volunteer schedules
Report on aggregate hours and number of participants who successfully retain benefits
Give tours/manage volunteer check in as needed
Lead volunteer activity as needed
Lead evaluation of programming
Document and refine program processes and procedures
Check in with project leaders and site managers about volunteer performance
Elevate any performance issues to Associate Director of Community Engagement
Submit referrals for CalFresh Ambassador Program
Submit referrals for Peer Navigator Program
Track and report on any volunteer hours from SPAV roles
Verify participant information and requirements and provide volunteer and program orientation
Track and ensure service hours are accurately captured in SFMFB volunteer platform and on county required paperwork
Complete and sign required county paperwork, and when necessary, provide letter of verification
Maintain accurate records and update participant account to ensure compliance with program requirements
Partner with community partnerships team to recruit volunteers for partners
Post volunteer opportunities for partner agencies as requested
Request attendance reports from partner agencies where volunteers have been referred
Attend Community Partnerships Team meetings as needed