Volunteer Services Manager

Northern Illinois Hospice•Rockford, IL

4d•$57,800 - $78,000•Onsite

About The Position

Lead with Purpose. Inspire with Heart. Make a Lasting Impact. At Northern Illinois Hospice, we don’t just provide care, we create meaningful moments. We are searching for a dynamic Volunteer Services Manager who is ready to lead with compassion, energize volunteers, and shape the future of hospice care in our community. If you’re a mission-driven professional, this Volunteer Services Manager role is your opportunity to make a difference every single day in hospice. Since 1979, Northern Illinois Hospice has been a trusted leader in hospice care. As a Volunteer Services Manager, you’ll join a collaborative team that values compassion, innovation, and service excellence in hospice. This position plays a critical role in advancing the mission of hospice and enhancing the patient and family experience. No two days are the same for a Volunteer Services Manager. As a Volunteer Services Manager, you will partner with clinical teams to align volunteer support with hospice patient needs, lead trainings, and build meaningful volunteer experiences in hospice. A successful Volunteer Services Manager inspires volunteers, strengthens community partnerships, and ensures every interaction reflects the heart of hospice.

Requirements

Bachelor’s degree (human services or related field preferred)
3+ years of supervisory experience
Volunteer management experience preferred
Strong leadership, facilitation, and organizational skills
Passion for serving others through hospice
A proactive, mission-driven approach as a Volunteer Services Manager

Responsibilities

Uses organizational priorities to inform Volunteer Services’ strategy.
Conducts ongoing assessment of the department to sustain and improve current programs.
Develops new programs and promotes job creation/volunteer opportunities.
Serves as the department’s advocate, champion, and interdisciplinary group (IDG) liaison to ensure Volunteer Services’ role and contribution are optimally represented and utilized.
Develops and maintains annual Volunteer Services budget.
Oversees department’s quality and process improvement.
Oversees all aspects of volunteer resource management, including recruitment, screening, supervision, performance management (including competency verification and evaluation), termination, retention, and recognition.
Designs volunteer onboarding and training in accordance with regulatory requirements, Joint Commission standards, and best practice, utilizing up-to-date adult learning theory and employing various modes of delivery (e.g., in person, on-line, remote, etc.)
Works with community organizations and businesses to develop partnerships and volunteer resources.
Submits quantitative and qualitative reports on department's activities to leadership.
Leads with a servant’s heart, inspiring volunteers to enthusiastically participate in the hospice mission and to do so at an exceptional level.
Drives excellence (at both a department and patient/family experience level).