Volunteer Services Coordinator

Corewell Health • Grand Rapids, MI

9d • Onsite

About The Position

Coordinates all aspects of a volunteer program for assigned Corewell Health Hospice. Plans, organizes and directs the recruitment, selection, placement, compliance/data collection, and utilization of volunteers ensuring that placements are appropriately focused on enhancing the experience of our patients. Actively develops new avenues for program deployment and participates in associations and other non-profit or public forums to further service growth. Partners with leaders and staff to identify appropriate volunteer placements. Recruits, facilitates the selection process, assigns and orients volunteers as appropriate. Gathers feedback on volunteer performance as appropriate. Responsible for ensuring volunteer placements are appropriate. Once a placement is identified, ensures volunteer has completed all the necessary pre-placement items prior to beginning their placement. Collects and maintains volunteer records for compliance purposes. Coordinates, supports and/or provides volunteer educational/training opportunities. Recognizes the contributions volunteers make to the patient experience; plans recognition events accordingly. Solicits area businesses for the employee concierge programs (and) solicits input and feedback from employees. Develops communications and provides for all aspects of the concierge services program. Strives for program growth. Promotes community interest in the volunteer and concierge programs through speaking engagements, participation in boards / organizations. Develops and monitors program budgets, goals and objectives, and policies and procedures. Ensures that areas of accountability are continuously monitored for quality, cost effectiveness, and efficiency. Participates in process/quality improvement initiatives, makes and implements recommendations to positively impact employee and patient experience, operational efficiency and encourage program growth and development.

Requirements

• High School Diploma Required
• 2 Years of relevant experience in volunteer oversight, health care setting, recruiting, training, coordinating, recognizing volunteers, volunteer & volunteer leader in a health care environment, or demonstrated leadership ability Required

Nice To Haves

• Associate's Degree or equivalent business, office administration, or related field Preferred

Responsibilities

• Plans, organizes and directs the recruitment, selection, placement, compliance/data collection, and utilization of volunteers.
• Ensures that volunteer placements are appropriately focused on enhancing the experience of our patients.
• Actively develops new avenues for program deployment and participates in associations and other non-profit or public forums to further service growth.
• Partners with leaders and staff to identify appropriate volunteer placements.
• Recruits, facilitates the selection process, assigns and orients volunteers as appropriate.
• Gathers feedback on volunteer performance as appropriate.
• Ensures volunteer placements are appropriate and that volunteers have completed all necessary pre-placement items.
• Collects and maintains volunteer records for compliance purposes.
• Coordinates, supports and/or provides volunteer educational/training opportunities.
• Recognizes the contributions volunteers make to the patient experience and plans recognition events accordingly.
• Solicits area businesses for employee concierge programs and solicits input and feedback from employees.
• Develops communications and provides for all aspects of the concierge services program.
• Strives for program growth and promotes community interest in the volunteer and concierge programs.
• Develops and monitors program budgets, goals and objectives, and policies and procedures.
• Ensures that areas of accountability are continuously monitored for quality, cost effectiveness, and efficiency.
• Participates in process/quality improvement initiatives and makes and implements recommendations to positively impact employee and patient experience, operational efficiency and encourage program growth and development.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED