Volunteer Services Coordinator
About The Position
Upper Valley Haven is seeking a highly organized, relationship-focused Volunteer Services Coordinator to lead and strengthen the organization's volunteer program. This position is responsible for recruiting, onboarding, scheduling, training, supporting, recognizing, and retaining volunteers across multiple Haven programs. The Volunteer Services Coordinator serves as both a hands-on coordinator and a systems-minded program leader. Working collaboratively with staff, community partners, schools, businesses, and volunteers, this role develops and improves volunteer systems, creates meaningful service opportunities, tracks program effectiveness, and helps ensure volunteers have a positive and mission-centered experience. The ideal candidate is an excellent communicator who enjoys building relationships, managing multiple priorities, solving problems, and creating systems that support organizational effectiveness and community engagement.
Requirements
- Strong interpersonal and relationship-building skills.
- Excellent written and verbal communication abilities.
- Exceptional organizational skills with strong attention to detail.
- Ability to manage multiple projects, priorities, and deadlines simultaneously.
- Strong problem-solving skills and sound judgment.
- Ability to work collaboratively across departments and with diverse stakeholders.
- Comfort with public speaking, presentations, and group facilitation.
- Systems-thinking mindset with a focus on continuous improvement.
- Commitment to Upper Valley Haven's mission, values, and community-centered approach.
- Bachelor's degree in nonprofit management, human services, communications, public administration, education, human resources, or a related field preferred; equivalent experience will be considered.
- Three or more years of experience in volunteer coordination, community engagement, nonprofit operations, program administration, or a related field.
- Experience coordinating recruitment, onboarding, training, scheduling, and engagement activities.
- Proficiency with Microsoft Office applications, including Excel and PowerPoint.
- Ability to move throughout Haven facilities and community locations.
- Ability to communicate effectively in person, by phone, and electronically.
- Ability to occasionally lift and move materials weighing up to 25 pounds.
- Ability to travel locally for community meetings, volunteer events, and outreach activities.
Nice To Haves
- Experience using volunteer management systems, databases, or similar software tools preferred.
Responsibilities
- Recruit, onboard, place, and retain individual and group volunteers.
- Respond to volunteer inquiries and guide prospective volunteers through the onboarding process.
- Foster a welcoming and inclusive volunteer experience that encourages long-term engagement.
- Coordinate volunteer appreciation and recognition efforts.
- Manage volunteer scheduling, assignments, communications, and ongoing support.
- Ensure volunteer placements align with organizational needs and volunteer interests.
- Coordinate volunteer participation across multiple Haven programs and events.
- Provide hands-on support for volunteer activities, orientations, and group service projects.
- Develop and improve volunteer recruitment, training, engagement, and retention systems.
- Create and refine volunteer processes, tools, and documentation that support consistency and efficiency.
- Collaborate with staff to identify new volunteer opportunities and strengthen existing programs.
- Evaluate volunteer utilization and recommend improvements that enhance organizational impact.
- Facilitate volunteer orientations and develop training materials that communicate Haven's mission, values, and expectations.
- Represent the Haven through presentations, outreach events, tabling opportunities, and community partnerships.
- Build relationships with schools, civic organizations, faith communities, businesses, and other community partners.
- Maintain accurate volunteer records, schedules, and participation data.
- Track volunteer hours, engagement trends, and program outcomes.
- Prepare reports and analyses that support planning, decision-making, and continuous improvement.
- Utilize volunteer management software and other systems to ensure effective program administration.
Benefits
- Medical, dental, and vision insurance
- Paid holidays and generous paid time off
- Employer-paid life and long-term disability insurance
- 403(b) retirement plan with employer match
- Professional development opportunities
- Hybrid work flexibility based on operational needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
