Volunteer Services Coordinator

Commonwealth of Massachusetts•Boston, MA

16h•Onsite

About The Position

The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health (DPH), is seeking a dynamic Coordinator of Volunteer Services to lead and grow our volunteer programs. This key role oversees all aspects of volunteer engagement, including recruitment, training, supervision, placement, and recognition. The Coordinator also oversees the intake and distribution of donations that support our patients and programs. Working closely with departments across the hospital, the Coordinator will help identify meaningful volunteer roles that enhance patient care and hospital operations. The position also contributes to internal communications by creating posters, flyers, newsletters, and visual displays that strengthen connection and information-sharing within the hospital community.

Requirements

Understanding of the principles and practices of human resource management, including behavioral techniques, planning, forecasting, and organizational development
Familiarity with work simplification methods
Proficiency in preparing charts, graphs, and tables
Demonstrated skill in writing concisely, expressing ideas clearly, and presenting information in a logical sequence
Three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or any equivalent combination of the required experience and the substitutions below.
A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.
A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.
A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Nice To Haves

Strong capacity to manage multiple priorities, work effectively under pressure, and handle a wide range of tasks in a fast‑paced, deadline‑driven environment
Exceptional interpersonal, presentation, and communication skills with the ability to collaborate successfully across diverse teams
Competence with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint

Responsibilities

Lead recruitment efforts and outreach activities to maintain a steady pipeline of volunteers for the hospital, including career exploration initiatives and partnerships with local schools, faith communities, and civic organizations
Screen, interview, schedule, and place volunteer applicants; host tours for visiting professionals and students and coordinate career exploration events with community schools
Deliver orientation and ongoing training to ensure volunteers understand and follow essential safety, infection control, and confidentiality practices
Cultivate an environment of appreciation and address concerns related to volunteer performance or service
Collaborate with staff to identify and design meaningful volunteer roles and build a network of supervisors prepared to support volunteers
Maintain consistent communication with volunteers and supervisors through phone calls, letters, and bi‑monthly newsletters
Establish performance metrics to evaluate the effectiveness of the volunteer program
Prepare monthly, quarterly, and annual reports
Represent the hospital at volunteer fairs and community events to promote volunteer opportunities