Part-Time, Volunteer Programs Specialist

Georgia Aquarium Careers•Atlanta, GA

13d

About The Position

The Volunteer Programs Specialist is part of Georgia Aquarium’s Human Resources Team and supports the daily operations of its large, diverse volunteer population. The role coordinates with volunteers and staff to address volunteer and organizational needs, supporting recruitment, onboarding, recognition, and retention for general volunteers, teen volunteers, interns, and employee volunteers. Success requires attention to detail, relationship-building skills, and the ability to manage multiple projects and deadlines. Weekend-day availability is required as part of the schedule.

Requirements

High school diploma and relevant work experience in Volunteer Administration, Human Resources, Training/Education, Customer Experience, Hospitality, Office Administration, or a related field.
Strong attention to detail and excellent organizational and time-management skills, including the ability to manage multiple projects amid frequent interruptions.
Strong written and oral communication skills and the ability to communicate effectively and professionally with diverse individuals.
Self-motivation, tenacity, and follow-through to complete projects under tight or shifting timelines.
Ability to build authentic, trust-based relationships with a large and diverse volunteer population and with staff and organizational stakeholders.
Ability to work independently and as part of a team, and to partner effectively with internal and external stakeholders.
Proficiency with Microsoft Office products, including Word, Outlook, Excel, OneNote, Planner, and Forms.
Problem-solving skills and the ability to lead problems toward positive outcomes.
Familiarity with HR practices and regulations, awareness of guest service, and commitment to the guest experience.
Availability to work weekend days.

Nice To Haves

Bachelor’s degree.
Familiarity with Volgistics or other volunteer database systems.
Experience with Tessitura.

Responsibilities

Provide day-to-day support and guidance to general volunteers, teen volunteers, interns, and employee volunteers across program areas.
Develop and implement volunteer engagement, retention, and recognition strategies.
Manage volunteer rewards and ordering, including uniforms, tickets, incentives, and passes, ensuring timely and equitable fulfillment.
Serve as a primary contact for prospective and active volunteers; review applications, answer questions, and process paperwork, payments, and background screenings.
Coordinate and facilitate volunteer onboarding, information sessions, and orientation.
Support volunteer training and development by facilitating the mentor/mentee program and coordinating ongoing learning opportunities.
Plan and execute volunteer engagement initiatives and appreciation events, including monthly office activities, Volunteer Appreciation Week, and the annual Volunteer Appreciation Event.
Maintain accurate volunteer records, files, and position descriptions; create new volunteer positions as needed and conduct periodic audits for data integrity and compliance.
Collaborate with Aquarium departments to clarify how Volunteer Programs supports the Georgia Aquarium Strategic Plan and support the broader HR Team as needed.
Protect confidential volunteer information and ensure compliance with applicable regulations, including background screening requirements and labor laws; monitor regulatory changes and recommend policy or procedural updates.
Perform other duties as workload necessitates.