Volunteer Program Coordinator
About The Position
The Volunteer Program Coordinator assists with the effective management and coordination of a large volunteer program involving more than 600 volunteers in delivering high quality tours and outreach activities to the public, school groups, adults, students of all ages, families, and a range of community groups. The Coordinator provides administrative support and facilitation of activities for the ongoing operation of recruiting and sustaining a broad range of organizational volunteers, including scheduling and facilitating training sessions, and a variety of efforts for engaging volunteers at the Museum. This position is exclusively represented and is covered by a collective bargaining agreement between OMCA and the OMCA Workers United, AFSCME Local 4510 (AFL-CIO).
Requirements
- Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect.
- 1-2 years of related experience.
- English language proficiency in both spoken and written form.
- Volunteer program administration and dynamics of working with and motivating volunteers.
- Customer service practices and procedures.
- MS Office (Word, Excel), Asana and shiftboard , and working knowledge of Macintosh programs.
- Basic office skills.
Responsibilities
- Maintain schedule of Volunteers within scheduling database and ensure adequate Volunteer coverage of all shifts, while working cross collaboratively with multiple departments.
- Assist with the production of school programs online information, Docent annual roster, volunteer communications and training materials.
- Serve as administrative support for volunteers with scheduling, technology questions, volunteer appreciation and general information; create a positive and supportive atmosphere for all volunteers.
- Create signage for public tours and other activities.
- Partner with staff to identify potential volunteers for special project requests from database.
- Maintain schedule of docents within scheduling databases and ensure adequate docent coverage of all tours including working closely with Visitor Services team to fulfill private tour requests.
- Provide support for volunteer recruitment, onboarding and training, including working closely with Visitor Services to provide quarterly volunteer information sessions.
- Calculate monthly and year end volunteer statistics from databases, participate in survey administration.
- Maintain database reports, layouts and implement other database changes as needed.
- Schedule rooms for volunteer trainings and events, submit required forms and attend monthly calendar meetings.
- Assist museum visitors, potential visitors, school groups, and adult groups by responding to in-person, telephone, and email inquiries.
- Respond to inquiries for volunteer opportunities and maintain database of potential volunteers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
