Volunteer Facilities Helpdesk Support

Change Grow Live

1d

About The Position

Do you enjoy helping others, staying organised, and keeping things running smoothly behind the scenes? Join our Facilities Management Team as a Facilities Helpdesk Support Volunteer and play a key role in helping our services operate safely, efficiently, and without disruption. This role supports Change Grow Live teams across the organisation by responding to facilities and maintenance enquiries and ensuring important issues are logged, tracked, and passed on to the right people.

Requirements

• Good verbal and written communication skills
• Basic knowledge of general office procedures
• Confidence using IT systems and Microsoft applications
• Strong time‑management skills and attention to detail
• Ability to work independently and as part of a team
• A professional, respectful, and confidential approach
• Openness to learning and receiving feedback

Nice To Haves

• No prior facilities experience is required — full training and support will be provided.

Responsibilities

• Responding to enquiries received by the Facilities Helpdesk
• Acting as a friendly first point of contact for maintenance and premises queries
• Logging and updating requests on the Property Management Database
• Helping arrange contractor visits for maintenance and health & safety work
• Supporting services during moves to new premises or closures
• Assisting with purchasing equipment and services when required
• Keeping clear, accurate records and supporting facilities projects as needed

Benefits

• Full training, including use of the Property Management Databases
• Ongoing guidance, supervision, and support
• Valuable experience in facilities, administration, and organisational support
• A welcoming and supportive team environment
• The opportunity to make a real difference by helping services stay safe and operational

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees