PC Helpdesk/IT Support

Surge Staffing•Columbus, GA

13h•Onsite

About The Position

We are seeking a reliable and customer-focused PC Helpdesk / IT Support professional to provide day-to-day technical support to end users. This role will serve as the primary point of contact for PC-related issues, user access management, and key IT systems while ensuring timely resolution and strong service delivery.

Requirements

Strong knowledge of PC hardware, Windows OS, and Microsoft Office
Experience troubleshooting technical issues in a professional environment
Familiarity with user access management and IT security practices
Ability to manage multiple priorities independently
Strong communication and customer service skills

Nice To Haves

Experience in a manufacturing or enterprise environment
Exposure to server operations, backups, or network support
Experience with CAD, SPC, or engineering-related systems

Responsibilities

Provide daily IT support and resolve most issues within the same business day
Troubleshoot hardware and software issues across PCs, laptops, tablets, and mobile devices
Install, configure, and maintain software, email systems, and business applications
Set up new user workstations, including hardware upgrades and system configuration
Configure security tools such as BitLocker/Safeboot and user access settings
Maintain accurate inventory of PCs, printers, and IT equipment
Manage loaner devices, training equipment, and mobile devices (iPhones, iPads)
Track inactive equipment and support asset disposal documentation
Monitor and manage printer supplies, including toner and ink
Source and obtain quotes for IT equipment and accessories
Submit purchase requests and track order status
Research and recommend new IT products and solutions
Perform basic server tasks (status checks, login/logout, shutdowns)
Assist with backup processes and server room maintenance
Support system uptime and infrastructure organization
Create and manage user accounts and access permissions
Perform regular audits of user access and maintain documentation
Support password resets across multiple systems
Serve as primary contact for network and Wi-Fi issues
Track and update system support requests
Support various enterprise and standalone systems
Maintain shared and public-use computers (conference rooms, kiosks, etc.)
Support email account setup/removal and communication systems
Assist with phone system support
Ensure proper IT asset tracking and disposal procedures
Support security-related IT processes and documentation