IT PC Support Specialist

CLINICA family health•Lafayette, CO

13h•Onsite

About The Position

As our PC Support Specialist, you will provide first level support for the routine operation of our practice management system hardware, basic user operational problems, and support for our personal computer supply, network, and internet access users. You will work within our ticket and troubleshooting practices, using your customer service experience to maintain the smooth functioning of the IT Department and our responsiveness to the IT needs of the organization. You will provide level one tech support for end users from tickets or tech help line phone calls. Do you have experience troubleshooting hardware or basic computer operating problems with users? Have you been exposed to resolving computer peripherals, network, internet, and practice management system’s use? Have you managed computer and technology inventory that is organized and easy to use?

Requirements

Associates or Bachelor’s degree in computer science or equivalent training and job-related experience
One (1+) years experience in Windows operating environment

Nice To Haves

Experience with healthcare related IT desired.

Responsibilities

Provide first level support for routine operation of practice management system hardware.
Provide first level support for basic user operational problems.
Provide support for personal computer supply, network, and internet access users.
Work within ticket and troubleshooting practices.
Maintain smooth functioning of the IT Department.
Respond to the IT needs of the organization.
Provide level one tech support for end users from tickets or tech help line phone calls.
Troubleshoot hardware or basic computer operating problems with users.
Resolve issues with computer peripherals, network, internet, and practice management system use.
Manage computer and technology inventory.