Volunteer Engagement Specialist

SourcePoint•Delaware, OH

2d•Hybrid

About The Position

The volunteer engagement specialist leads SourcePoint’s efforts to recruit, onboard, support, retain, and recognize more than 600 active volunteers. This highly visible, community-facing position builds relationships with prospective volunteers and community partners while ensuring volunteers have an organized, welcoming, and meaningful experience throughout their service.

Requirements

Experience coordinating programs, people, volunteers, or community relationships.
Strong public speaking, interpersonal, and written communication skills.
Experience recruiting and coordinating volunteers.
Ability to manage detailed records and multiple priorities.
Ability to work independently and collaboratively.
Proficiency with Microsoft Office and ability to learn database systems.
Associate degree in human services, communications, nonprofit management, human resources, or a related field, or an equivalent combination of education and relevant experience.

Nice To Haves

At least two years of experience in volunteer coordination, community engagement, recruitment, human resources, customer service, or a related field (preferred).
Experience with Volgistics (preferred).
Creative and analytical writing experience (preferred).

Responsibilities

Serve as the primary public representative for SourcePoint’s volunteer program; build visibility and enthusiasm for volunteer opportunities through in-person outreach, presentations, and relationship-building.
Maintain an active recruitment pipeline based on current and anticipated volunteer needs.
Proactively collaborate with internal departments to identify unmet needs and design new volunteer roles that advance strategic goals.
Partner with the advancement department on community outreach, presentations, partnerships, and other engagement opportunities.
Manage all aspects of onboarding, including screenings, matching candidates to opportunities, ID badge production, agency compliance checks, orientation, and fingerprinting.
Create opportunities that promote volunteer connection, belonging, and continued engagement.
Analyze volunteer participation, recruitment, retention, and satisfaction data and recommend strategies to strengthen the volunteer program.
Develop regular volunteer communications, including newsletter articles, organizational announcements, service updates, and recognition messages.
Provide guidance and support for internal and external award nominations.
Conduct annual volunteer surveys and focus groups to assess satisfaction and identify areas for improvement.
Track volunteer milestones and administer recognition programs.
Coordinate volunteer recognition events in partnership with the community events specialist.
Maintain oversight of volunteer records and database; train other users as needed and conduct regular audits for accuracy.
Provide day-to-day leadership and guidance for administrative volunteers - delegate tasks, provide training, and support a positive experience.
Support employees who supervise volunteers by ensuring compliance with interagency roles, responsibilities, and policies through clear written and verbal communication.
Work with the employee success partner to update volunteer handbooks, policies, and volunteer job descriptions.