Volunteer Engagement Coordinator

YOUTH OPPORTUNITIES UNLIMITED • Cleveland, OH

1d • $22 - $25 • Hybrid

About The Position

Under the direction of the Manager of Corporate and Foundation Relations, the Volunteer Engagement Coordinator is responsible for coordinating and growing Y.O.U.’s volunteer engagement efforts while supporting the development of the organization's emerging alumni engagement strategy. This position recruits, schedules, and supports volunteers to deliver meaningful experiences that strengthen Y.O.U.'s programs, events, and community partnerships. The Coordinator serves as the primary point of contact for volunteer engagement, working collaboratively with staff across the organization to identify volunteer needs, coordinate opportunities, and ensure volunteers are well-prepared and have a positive experience. The Coordinator also supports the development of Y.O.U.'s alumni engagement efforts by helping establish processes to maintain alumni connections, coordinating alumni communications and engagement opportunities, maintaining alumni records, and assisting with initiatives that encourage alumni to remain connected to Y.O.U. as volunteers, mentors, or advocates. Through volunteer engagement and alumni relations, this position helps strengthen community partnerships, increase organizational visibility, and advance Y.O.U.'s mission.

Requirements

• Two years of experience coordinating volunteers, community engagement initiatives, events, partnerships, or related relationship-management activities.
• Experience building relationships with community organizations, businesses, volunteers, or other external stakeholders preferred.
• Familiar with Northeast Ohio public and private business sectors.
• Must have valid transportation to/from Y.O.U. offices, partner organizations, high school worksites, and event locations.
• Must pass a background BCI/FBI check as a condition of employment.
• Belief and commitment to Y.O.U.’s mission, vision, and values.
• Experience in nonprofit organizations, workforce development, volunteer management, community engagement, or a related field preferred.
• Commitment to providing exceptional service and creating positive engagement experiences for volunteers, alumni, community partners, and supporters.
• Excellent verbal, written, and interpersonal communication skills. Must possess active listening skills.
• Strong organizational and project coordination skills with the ability to manage multiple events, priorities, and deadlines simultaneously.
• Ability to build and maintain positive relationships with volunteers, community partners, corporate representatives, alumni, and internal stakeholders.
• Demonstrated customer service and relationship management skills.
• Ability to communicate professionally with diverse audiences in person, virtually, and in writing.
• Strong attention to detail and ability to coordinate multiple logistics simultaneously.
• Ability to work collaboratively across departments while exercising sound judgment and initiative.
• Comfort using CRM or database systems to maintain accurate records and generate reports.
• Must be proficient with Microsoft Office programs.

Nice To Haves

• Bachelor’s degree in a relevant field (e.g., Business, Communications, Education, Social Work) from an accredited college or university preferred
• An additional 4 years of work experience as detailed below can be substituted in lieu of a bachelor’s degree. High School Diploma or equivalent required.
• Experience building relationships with community organizations, businesses, volunteers, or other external stakeholders preferred.
• Experience in nonprofit organizations, workforce development, volunteer management, community engagement, or a related field preferred.

Responsibilities

• Coordinate and grow Y.O.U.'s volunteer engagement efforts by recruiting, engaging, and stewarding volunteers through meaningful opportunities that support the organization's mission.
• Develop and strengthen relationships with corporate partners, individual supporters, community organizations, and other stakeholders to expand volunteer participation and deepen engagement with Y.O.U.
• Serve as the primary point of contact for volunteers by coordinating communications, scheduling, event logistics, and engagement activities.
• Ensure volunteers receive the information and resources needed to have a positive, meaningful, and well-organized experience with Y.O.U.
• Partner with program staff to identify volunteer opportunities that support participant learning and engagement.
• Coordinate volunteer participation by matching volunteers to opportunities, communicating expectations, and providing event-specific resources that prepare volunteers for successful engagement.
• Coordinate volunteer logistics, including volunteer scheduling, communications, materials, check-in, and on-site support, while collaborating with program staff to ensure a positive experience for participants and volunteers.
• Maintain volunteer databases and participation records, track volunteer engagement and hours, gather volunteer feedback, and collaborate with the Manager to identify opportunities to strengthen volunteer recruitment, retention, and overall experience.
• Coordinate the development and continuous improvement of volunteer resources, engagement materials, and event-specific guides in partnership with program and communications staff.
• Support the development of Y.O.U.'s alumni engagement strategy by working with the Manager and program staff to identify opportunities for ongoing alumni involvement.
• Collaborate with program, development, and communications staff to identify alumni stories, engagement opportunities, and volunteer prospects.
• Other duties as assigned

Benefits

• Medical, dental, vision benefits available with coverage beginning the first of the month following date of hire.
• Company paid life insurance, AD&D, Short-Term Disability, Parental Leave, Employee Assistance Program and Long-Term Disability
• Retirement Plan with generous employer contributions
• Generous paid time off package including 17 paid holidays
• Professional Development Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level