Volunteer Engagement Specialist

ROOF ABOVE INC•Charlotte, NC

9d•Onsite

About The Position

ROOF ABOVE Roof Above is North Carolina’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. We focus on individuals experiencing homelessness by offering everything from street outreach to shelter to rapid rehousing to permanent supportive housing. Our services and programs reach more than 1,400 individuals every day across nine campuses in Charlotte. Roof Above was created through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019 POSITION SUMMARY The Volunteer Engagement Specialist is responsible for delivering an inclusive model of volunteer engagement that builds community and supports those served by Roof Above. Working collaboratively with program staff, the person in this role will engage volunteers to coordinate and operationalize special programs, activities, events, and donation needs. The Volunteer Engagement Specialist for Shelters will be on site to meet volunteer groups, provide an overview of Roof Above’s work and ensure they set up to serve in the kitchens, distribute basic supplies, work in the computer lab or as a front door greeter. This person will work to ensure that groups are aware of the schedules and adjustments as well as let program staff know of any changes made by volunteers. The Volunteer Engagement Specialist is a member of the Philanthropy Team.

Requirements

Bachelor’s degree with 1-2 years of experience in fundraising, communication, volunteer programming, program management or related field
Experience planning events and activities.
Creative and proactive in developing and operationalizing new ideas
Detail oriented and organized with the ability to prioritize in a fast-paced environment.
Superior interpersonal skills
Excellent written and oral communication skills
A high level of flexibility for working during the evenings and on weekends.
Deep commitment to Roof Above core values

Responsibilities

In close partnership with program staff, develop, implement, and facilitate a wide range of programs and activities to build community for guests and engage the community in our work
Create and operationalize a wide variety of meaningful volunteer activities that meet volunteers where they are in their interest level, their understanding of Roof Above’s work, and time commitment.
Serve as a key community builder, creating a welcoming and inclusive environment for guests, program staff, and volunteers.
Provide a welcoming presence to all volunteers and attend to volunteer morale.
Assist with organization and distribution of in-kind donations at the shelters.
Assist with group engagement and volunteering as directed.
Assist with oral and written communications to and with volunteers.
Work with volunteers to arrange and organize all logistics for events and activities.
Develop effective communication methods and meaningful relationships with guests.
Serve as a liaison with the communication team for a wide variety of items including but not limited to materials needed for guests (i.e.- newsletter, invite to activities, etc.), photos, story gathering, etc.
Serve at the liaison to facilities for all needs related to volunteer engagement taking place on campus.
Attend all staff meetings and trainings as required.
Perform other duties as assigned.