Engagement Specialist, Volunteer Services

American Red Cross • Madison, WI

5d

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): The Engagement Specialist is responsible for assisting with the implementation and execution of programs, projects and initiatives to increase and strengthen the engagement of volunteers. Additionally, assist with the screenings, referrals, and placement of prospective volunteers to effectively support regional goals and mission critical activities. This role is not eligible for relocation assistance.

Requirements

• Bachelor's degree or equivalent combination of related education and experience required.
• Minimum 3 to 5 years of experience implementing and advancing staff related programs. Knowledge of volunteer programs and policies preferred.
• N/A
• Ability to travel to field offices and events.
• Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
• Knowledge of group dynamics, customer maintenance techniques, influencing skills, and the ability to effectively implement programs is preferred.
• Detailed oriented with good organizational skills and ability to handle multiple and continuously evolving priorities required.
• Recruiting experience or the ability to effectively communicate and represent Red Cross mission and activities in a positive and realistic manner is preferred.
• Other Skills: Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Team Player Demonstrates strong collaboration skills and contributes positively to team goals.
• Accountability Takes ownership of responsibilities, delivers on commitments, and maintains a high level of reliability.
• Effective Written & Verbal Communication Communicates clearly, professionally, and confidently across various audiences and formats.
• Presentation Skills Able to create and deliver engaging, organized, and impactful presentations.
• Ability to Build Effective Relationships Establishes trust and rapport with candidates, hiring managers, and cross-functional partners.
• Persuasion Capable of influencing and motivating others through thoughtful communication and strong interpersonal skills.
• Confidence Approaches interactions, decisions, and recommendations with a high degree of self-assurance and professionalism.

Responsibilities

• Subject matter expertise and regional resources for volunteer engagement best practices including youth programs and Red Cross Clubs.
• Assist in ensuring all prospective volunteers are screened and referred to departments for interviews.
• Assist internal partners with ensuring they have a comprehensive volunteer engagement onboarding program.
• Responsible for managing volunteer recognition program and events across the region.
• Assist internal partners with the development and execution of their department recognition programs.
• Support the Regional Event Based Volunteer plan.
• Provide support to the Regional Volunteer Services Officer or Sr. Engagement Specialist by: • Help implement strategies and tactics to improve volunteer engagement. • Assist with the development and implementation of a volunteer engagement/retention strategy. • Provide reporting and metric analysis support. • Assist in monitoring and reviewing volunteer satisfaction data with departments to develop strategies to improve volunteer satisfaction.
• Support Volunteer Services’ regional training plan, which includes in-person and online volunteer courses.
• Manage regional volunteer communications, including newsletter and emails.
• Ensure assigned volunteers are trained, receive ongoing support, and foster a rewarding environment to maximize engagement.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees