Volunteer Engagement Specialist

The Multi-Assistance Center At Morgans Wonderland • San Antonio, TX

22h

About The Position

Responsible for supporting connecting the organization with individuals, businesses, and supporters, and cultivating them to Volunteer programs for Morgan’s MAC (Multi-Assistance Center); providing orientation to those wanting to collaborate or be a part of Morgan’s MAC’s volunteer opportunities which includes community partners and individuals with special health care needs.

Requirements

• Education: Graduation from an accredited four-year college or university.
• Two years’ experience working with volunteers and outreach activities
• Minimum one year of working with and/or interacting with individuals with disabilities or special needs
• Must remain alert with no lapses of consciousness.
• Continuous requirement for professional demeanor and appropriate park staff attire.
• Position requires accuracy and attention to detail, organizational, and time management skills while maintaining high levels of initiative to work within specific timelines.
• Uses best practices and demonstrates up-to-date knowledge and skills in technology.
• Must present a neat, clean, well-groomed, professional appearance.
• Must have a receptive and retentive mind and memory for details.
• Must exhibit good judgment, adaptability, persuasiveness, self-confidence, and an optimistic attitude.
• Must have a valid Texas driver’s license and a reliable vehicle with the minimum auto insurance required by the State – must keep license and insurance current.

Nice To Haves

• Proficiency in Microsoft Office, Adobe, and networking conferencing software.
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• Ability to work collaboratively and effectively in a close team environment.
• Ability to interact with funders, grantors, board members, visitors, and fellow employees in a responsible, courteous manner to ensure a positive and professional environment.
• Ability to work within a fast-paced environment.
• Ability to work independently and follow through on assignments with minimal direction.
• Bilingual preferred

Responsibilities

• Volunteer Program Development & Management
• Design and implement structured volunteer programs aligned with Morgan’s MAC’s goals.
• Develop volunteer role descriptions and expectations for various departments and events.
• Create and maintain a volunteer handbook and training materials.
• Utilize volunteer management system (GivePulse or similar) to manage volunteer registration, scheduling, hours tracking, and reporting.
• Recruitment & Retention
• Conduct targeted outreach to schools, universities, corporations, faith-based groups, and civic organizations.
• Foster a welcoming and inclusive environment for all volunteers.
• Recognize and celebrate volunteer contributions through appreciation events, awards, and communications.
• Conduct regular check-ins and feedback sessions to improve volunteer satisfaction and performance.
• Maintain consistent communication via newsletters, emails, and social media updates.
• Develop marketing materials to attract diverse volunteer groups.
• Maintain a pipeline of potential volunteers through ongoing engagement and follow-up.
• Training & Onboarding
• Coordinate and lead volunteer orientations of Morgan’s MAC for prospective volunteers.
• Provide role-specific training and ensure volunteers understand safety protocols and expectations.
• Develop accessible training formats (e.g., in-person, virtual, bilingual) to accommodate diverse needs.
• Data & Reporting
• Track volunteer metrics including hours served, retention rates, and program impact.
• Prepare monthly and quarterly reports for leadership and stakeholders.
• Use data to evaluate program effectiveness and inform strategic improvements.

Benefits

• Health and wellness benefits – health/dental/vision insurance, prescription drug discounts, employee assistance programs and wellness programs. Morgan’s pays 100% of employee only coverage for Medical Plan 1, Dental, Vision and Basic Life.
• Financial and retirement benefits - include 401(k) plans, profit-sharing plans and financial planning assistance, and matching contributions.
• Time-off and leave benefits - 3 Weeks of PTO accrual and 40 hours can be rolled over to the next calendar year. 11 holidays per year with paid parental leave.
• Discounts for employees - Complimentary Family & Friends Season Passes. Discounted single-day tickets after comp ticket bank exhausted, in-park food, beverage, and merchandise, and birthday, cabana, and facility rentals.
• Life Insurance & AD&D - $50K Basic Life/AD&D insurance policy at no cost to you.
• Disability Insurance - Short-term & Long-term disability coverage is available
• Onsite Communicare - Our Communicare partnership offers a $0 copay waiver, priority scheduling/appointments, prescription discounts and home/work delivery. $0 Copay for Telehealth Nurse line available (24/7).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level