Volunteer Engagement Manager
About The Position
The Volunteer Engagement Manager is the heart-keeper of the volunteer experience at Girl Scouts of Southern Arizona. This role is responsible for the direct onboarding of new troop leaders, the ongoing care and development of long-term volunteers, and the intentional creation of a volunteer journey that feels welcoming, joyful, empowering, and yes… a little magical. Girl Scouts is 113 years strong. This role exists to honor that legacy while boldly reimagining it. The Volunteer Engagement Manager ensures that volunteering is not defined by paperwork and rules alone, but by belonging, purpose, confidence, and fun. Volunteers should feel just as inspired and supported as the girls they serve. This manager leads with relationship, presence, and possibility. They are visible in the community, deeply knowledgeable about Girl Scouts, and committed to ensuring every volunteer feels seen, valued, educated, and excited to say “yes” again and again. This position also provides direct oversight and support for troops in Pinal County, ensuring strong leader engagement, healthy troop experiences, and consistent mission delivery.
Requirements
- Strong knowledge of the Girl Scout movement, program model, and volunteer structure
- Experience working with volunteers, community members, or mission-driven organizations
- Excellent organizational, communication, and relationship-building skills
- Ability to balance structure with creativity and warmth
- Commitment to spending time in the community, not just behind a desk
- Comfort navigating change, ambiguity, and legacy systems with optimism and leadership
Nice To Haves
- Bilingual in English and Spanish
- Prior Girl Scout leadership or professional experience
- Experience in volunteer engagement, community organizing, or program delivery
- Familiarity with Pinal County communities and partners
Responsibilities
- Volunteer Onboarding & First-Year Experience Design and lead a warm, clear, and confidence-building onboarding experience for new troop leaders
- Serve as the primary point of contact during a leader’s first year, ensuring they feel supported, informed, and connected
- Translate Girl Scout processes, policies, and systems into approachable, human-centered guidance
- Partner with internal teams to streamline onboarding and reduce barriers to entry
- Volunteer Care, Retention & Engagement Provide ongoing “care and feeding” of long-term volunteers through proactive communication, recognition, and relationship-building
- Create touchpoints that celebrate volunteer impact, milestones, and growth
- Identify early signs of burnout or disengagement and intervene with support, solutions, and encouragement
- Ensure the volunteer experience feels joyful, respectful, and worth their time
- Experience Design & Culture Building Reimagine the volunteer journey from first inquiry to seasoned leader, ensuring it feels relevant, inclusive, and inspiring
- Balance necessary compliance and safety requirements with creativity, clarity, and fun
- Build experiences that reflect the Girl Scout values of courage, confidence, and character while meeting modern volunteer expectations
- Help shape a volunteer culture where both “traditional” and brand-new leaders feel equally welcome
- Community Presence & Partnerships Maintain a strong presence in the community through events, meetings, troop visits, and partnerships
- Build and nurture relationships with community organizations, schools, and local partners, particularly in Pinal County
- Serve as a visible ambassador for Girl Scouts and the volunteer experience
- Pinal County Troop Oversight Provide direct support and engagement for troops and volunteers in Pinal County
- Collaborate with mission delivery staff to ensure healthy troops, strong leadership, and mission-aligned programming
- Address challenges with empathy, clarity, and a solutions-focused approach
- Collaboration & Internal Partnership Work closely with the Chief of Mission Delivery and cross-functional teams to align volunteer engagement with council goals
- Share insights from the field to inform strategy, training, and program improvements
- Support council initiatives that strengthen volunteer satisfaction and retention
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
