Volunteer Engagement & Neighborhood Revitalization Manager

Habitat For Humanity of Springfield MO•Springfield, MO

40d•$20•Onsite

About The Position

The Volunteer Engagement & Neighborhood Revitalization Manager is fully committed to the mission of Habitat for Humanity as set forth in the affiliate covenant and works with the Housing team, in collaboration with all staff members, to disseminate information, recruit, educate, orient and retain affiliate volunteers while ensuring that volunteers have positive, productive experiences. This manager also works to establish connections in the community for the Neighborhood Revitalization Program and strives to improve an entire neighborhood by working hand-in-hand with residents to address the community’s goals of beautification, community, housing, health and safety.

Requirements

Commitment to the Habitat for Humanity concept as a Christian housing ministry, core values, principles, and covenant, as well as willingness to work on a collaborative team.
Excellent organization and time management skills
Enthusiastic, teamwork focused, and strong customer service orientation
Self-motivated and able to work independently
Ability to multitask with strong attention to detail
Strong interpersonal, verbal and written communication skills
Able to relate to staff, volunteers, donors and patrons of HFHS with tact, diplomacy and flexibility
Working experience and knowledge of volunteer cultivation, retention and recognition
Ability and skill to motivate and retain volunteers
Proficient in all Microsoft Office products including Word, Excel, Publisher, and PowerPoint
Broad working knowledge of database management
Flexible and willing to grow with this role, and be present at job and event sites
Ability to synthesize complex or diverse information, research and collect data, use intuition and experience to complement data and design workflows and procedures
Work with and present numerical data effectively
Understand and follow detailed written and oral instructions
Ability to understand and utilize computers and other technology
Working knowledge of office machines, multi-line phone system, email, and web page updates
1-2 years of demonstrated success in recruiting, coordinating and recognizing a large volunteer base, and coordinating multiple projects simultaneously.
Valid and clean drivers license
Must be able to see, read documents, and use a computer 75-100%
Must be able to hear well enough to communicate with team members, partner homebuyers, volunteers, and the general public 75-100%
Must be able to sit for long periods of time 75-100%
Must be able to move about the work area, at job sites, and at community events 75-100%
Must be able to type and use equipment and electronic devices 75-100%
Must be able to occasionally climb, stoop, or kneel to file documents and remove supplies or other items from the storage room 0-24%
Some evening and weekend communications and events required 0-24%

Nice To Haves

Knowledge of CRM software preferred
Bachelor’s degree preferred

Responsibilities

Communicate with all areas of the organization to identify volunteer needs. This includes the timing of builds and maintaining an adequate number of volunteers for ReStore, construction and special events.
Identify new volunteer opportunities, capacity building projects and partnerships for HFHS.
Ensure that partner homebuyers have volunteer opportunities throughout the organization and access to flexible scheduling in order to complete their required sweat equity hours.
Lead outreach, promotion, recruitment, scheduling and assigning, and retention of volunteers in conjunction with HFHS needs, goals, and objectives.
Work with the Marketing Manager to maintain and promote volunteer opportunities via website and social media.
Manage “volunteer@habitat” email account with timely responses or dispersal of emails to the appropriate staff member.
Screen and place volunteers for specific needs; design and implement methods for timely and effective information, screening, response, and scheduling of all volunteer inquiries.
Manage volunteer assignments and scheduling for key HFHS events, including Give5, Day of Caring and Women Build activities.
Be aware of potential obstacles to volunteer scheduling (e.g., technology, literacy) and include flexible opportunities to include all who want to participate.
Regularly evaluate volunteer programs with department heads to retain and improve ongoing volunteerism.
Complete all paperwork and maintain good relationships with all of our long term volunteer agencies, and work training and light duty associates.
Record volunteer hours for activity reports.
Maintain volunteer database with up-to-date, relevant and accurate information.
Attend college/university Habitat Chapter meetings and assist with setting goals and collecting annual Memos of Understanding.
Develop, disseminate, retrieve, and file sign up forms, waivers, safety guides, and volunteer experience surveys.
Conduct Background checks
Maintain onboarding/offboarding procedures for ReStore and Construction volunteers
Develop and lead a formal volunteer recognition program, including recognition events
Assist with and participate in HFHS special events such as home kickoffs, house dedications and fundraising events.
Organize and manage partner family education classes
Manage and track partner family sweat equity hours
Assist in other areas of the Development Department as needed
Lead NR efforts by working with HFHS staff, NR Committee members, partner neighborhood residents and coalition partners to improve the quality of life and placemaking in partner neighborhood(s).
Establish connections with government and nonprofit organizations to advocate for HFHS, affordable housing, and vibrant, safe neighborhoods.
Strengthen civic partnerships resulting in community wide development strategies and placemaking.
Research and advocate for sustainable and inclusive housing policies on national, state and local levels.
Assist residents and neighborhood leaders in developing and sustaining processes to identify, prioritize and achieve goals with the neighborhood.
Create a flexible, replicable model that can be utilized in other neighborhoods.
Encourage residents to act on behalf of their common interests through volunteering and other community engagement strategies.
Deliver presentations and assist other staff with community outreach and activities.
Basic knowledge of HFHS’ Preservation and Repair products, and work to develop initiatives.
Attend the Habitat Neighborhood Revitalization (NR) meetings, and Woodland Heights Board and general membership meetings..
Work closely with the housing staff and leadership to help identify funding needs for Preservation & Repair, Homebuying, and NR program functions and activities.
Local travel and evening/weekend work is required to attend community events and make presentations. Out of state travel may be required for training/conference purposes.