Volunteer & Intern Engagement Manager

JVS Boston•Boston, MA

3d•$60,000 - $65,000•Hybrid

About The Position

Under the supervision of the Director of Volunteer Engagement, the Volunteer & Intern Engagement Manager is responsible for managing volunteer and intern recruitment and placement efforts to provide a full range of support for the agencyâs programmatic and operational needs. This role leads all outreach efforts, including building and maintaining key partnerships, to connect potential volunteers and interns to a variety of support roles at all JVS locations. As a part of this work, the Manager plans and implements strategic and timely engagement efforts and events to support and retain an inclusive volunteer community. As a member of the Advancement Team, the Manager supports the cultivation and stewardship of all volunteers. In particular, the Manager works collaboratively with the Director of Volunteer Engagement to help facilitate volunteer participation of JVS Board Members, donors, prospective donors, community leaders, and corporate professionals. Additionally, the Manager will collaborate with the Marketing Team to engage volunteers through social media, quarterly newsletters, and other volunteer communications.

Requirements

3-5 years of work experience in related field, preferredâvolunteer management/human resources/HR recruiting/job placement
Demonstrated ability to build and maintain partnerships; knowledge and understanding of the Boston and Greater Boston area to build key partnerships for recruitment.
Strong interpersonal, customer service, and communication skills â including oral, written, and presentation communication, with the ability to utilize clear and concise communication.
Ability to work independently, as well as to work in a team.
Proven track record of maintaining systems and protocols
Superb attention to detail
Strong organizational, planning and time management skills
Demonstrated ability to work effectively to prioritize and manage a wide array of tasks, projects, and responsibilities
Proficient in Microsoft Office Suite, Google Drive and database management. Salesforce experience is preferred
Ability to work a hybrid schedule; in-person work is required on Wednesdays and Thursdays.

Nice To Haves

Non-profit experience is preferred

Responsibilities

Recruit, assess, match, and support volunteers and interns
Manage databases and track volunteer data and hours
Enforce volunteer policies, procedures, and standards of volunteer service
Supervise 1-2 interns to support volunteer program efforts
Work with the Director of Volunteer Engagement to evaluate, on an on-going basis, the success of the volunteer program, and the relative satisfaction of the volunteers and staff, to design program improvements where needed
Work closely with staff to understand the volunteer needs of programs and departments
Recruit and interview volunteers and interns and make decisions on placement
Onboard and Offboard volunteers and interns; work with program staff and the data and IT teams to ensure proper procedures are followed and executed
Provide clear and effective communication channels with staff and volunteers
Work closely with volunteer and intern supervisors to maintain accurate records of volunteers, and to ensure that each volunteer and intern receives a high level of customer service and has positive experience with the agency
Support and promote the mission and philosophy of JVS both internally and outside the agency
Build and maintain partnerships with universities/colleges and community partners to optimize recruitment channels, establish new partnerships for program expansion and diversification
Develop staff training materials, guides and communications to support staff overseeing and managing volunteers and interns.
Confer with the Director of Volunteer Engagement and staff to resolve volunteer grievances
Engage volunteers through social media, quarterly newsletters, and other communications in partnership with the Marketing Team.
Implement engagement efforts and events such as recognition of volunteer anniversaries, milestones, and performance
As a member of the Advancement Team, attend weekly team meetings and collaborate on team projects, efforts and events.
Plan and implement all volunteer engagement events and activities
Assist with corporate group service days and other one-time volunteer events
Assist Advancement Team with Gala and other events