Operations Manager, Volunteer Engagement

Monterey Bay Aquarium•Monterey, CA

11h

About The Position

At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission. We welcome people from all backgrounds into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply. Under limited supervision, provide leadership in operational and program support for Volunteer Engagement programs; perform analytics, facilitate training, facilitate the development and recruitment of new volunteer opportunities, provide tracking for various programs (e.g., scheduling, training, etc.), coordinate plan updates, represent Volunteer programs on various internal committees, perform other duties as required.

Requirements

Bachelor’s Degree in behavioral sciences, business management, personnel or volunteer administration, or equivalent combination of education, training and experience
Prior experience in supervision of staff
Minimum 3-5 years of experience working with volunteers
Demonstrated abilities as a project manager
Demonstrated ability to make sound, well informed decisions
Ability to work effectively and collaboratively with persons from diverse backgrounds, ethnic groups, and socioeconomic backgrounds
Proven knowledge of group process, conflict resolution, and team partnership skills
Strong organizational, interpersonal, and communication skills
Strong technology background, including experience in database management, Survey Monkey (or other instrument for survey design), Excel, and PowerPoint
Ability to build and maintain positive working relationships, both internal and external
Ability to foster cooperative and effective teamwork
Excellent verbal and written communication skills; ability to access and use appropriate and effective communication tools and techniques
Ability to work within and maintain Monterey Bay Aquarium’s Core Values

Responsibilities

Implement new volunteer initiatives, engaging volunteers from underrepresented groups and providing placements in assignments and departments throughout the Aquarium.
Develop new programs for volunteers and MBA staff who work with volunteers (e.g., recognition, cultural competence, etc…)
Develop and maintain Standard Operating Procedures.
Analyze the effectiveness of Volunteer Engagement programs (e.g., retention rates, survey results, demographic data, etc.)
Assess training needs, design training, and monitor completion of training requirements for volunteer supervisors in each Division/Department area, in collaboration with VE team and Learning and Engagement colleagues.
Create new volunteer positions in collaboration with VE team and Aquarium staff.
Assess volunteer assignments and design to mitigate the risks associated with the program or service, in collaboration with the Safety Team and using the MBA Safety Matrix.
Represent Volunteer Engagement on appropriate Aquarium committees (e.g., Safety, DEIA, etc.), strengthening the position of Volunteer Engagement.
Analyze and evaluate day-to-day operational processes and systems to ensure efficient and timely completion of tasks and ensure smooth business operations. Implement modifications for improvement, as necessary.
Create reporting and analytics to inform strategic decisions and provide visibility into goals, progress, and obstacles to our key initiatives.
Design collaborative processes (e.g., brainstorming, feedback and decision-making sessions, workshops, creative development, and retrospective reviews) to support innovation and continuous improvement in volunteer engagement.