Manager of Volunteer Engagement

Nourishing Hope•Chicago, IL

11h•$60,000 - $65,000•Onsite

About The Position

The Manager of Volunteer Engagement is responsible for managing and executing all aspects of Nourishing Hope’s volunteer program to ensure the operational success of our most valuable commodity, our Volunteers. This includes designing, planning, and directing a volunteer program to augment the services of the Nourishing Hope staff, as well as the recruitment program to attract new volunteers. This position oversees the recruiting, training, and integrating of volunteers, and is ultimately responsible for managing a team that plays a frontline role in communicating the impact volunteers have on Nourishing Hope’s mission.

Requirements

Bachelor’s degree, preferably in a human services field.
Two years’ volunteer management experience in organizations with at least 100 volunteers per year.
Ability to work a flexible schedule including occasional evenings and weekends.
Possesses an upbeat, “can do” approach to problem-solving.
Ability to work independently and as a member of a team.
Excellent project management skills, including ability to handle multiple assignments prioritizing and meeting deadlines.
Easily navigates technology; proficient in Microsoft Word, Excel and PowerPoint and other desktop publishing tools.
Excellent written, verbal, and interpersonal communication skills, with the ability to deliver effective presentations to both small and large groups.
Ability to authentically communicate the history and mission of Nourishing Hope and confidently present to groups of volunteers.
An understanding of, and belief in, the importance of food security for everyone.

Nice To Haves

Knowledge of Salesforce strongly preferred.

Responsibilities

Develop and execute strategies to expand and enhance the volunteer program, aligning with Nourishing Hope’s mission including recruiting, scheduling, recognizing, documenting and contributing to our volunteer experience through hospitality and care.
Create a sense of community for the volunteers across the agency and by site and shift.
Inform and assist in integrating and cultivating volunteers into other areas of the organization including financial and in-kind support, and committee and board membership so that they become the strongest possible supporters of Nourishing Hope’s work.
Supervise and support Volunteer Engagement Coordinators across all locations.
Manage volunteer issues and coach staff through challenges to help create a healthy, safe and positive environment for volunteers.
Manage volunteer department budget.
Cultivate, solicit, steward and schedule all community and corporate volunteer groups, in collaboration with the Development team.
Oversee the scheduling of volunteers as needed for programs and special events (e.g., fundraising, off-site events, and food drives) by coordinating with staff on their programs and needs.
Work with outside groups to staff community events (e.g., street fairs) with Nourishing Hope volunteers, in order to expand the pool of volunteers to support the growth plans of Nourishing Hope.
Create and implement ways to recognize and reward volunteers.
Maintain the database of volunteers’ contact information and background, schedules, attendance records, program jobs, and shifts.
Create reports in Salesforce and report metrics as appropriate to staff and the board.
Create and track programs’ successes and make recommendations for improvement.
Inform volunteers of the work of Nourishing Hope and coordinate periodic and additional training.
Act as an ambassador of the work of Nourishing Hope to the larger community.
Provide support to the Chief Operations Officer, within scope of job, as needed.