Volunteer Engagement Manager

Kentucky Humane Society•Louisville, KY

2d•Hybrid

About The Position

Recruit, train, evaluate, maintain and recognize Kentucky Humane Society volunteers who are vital to the mission, programs, and community engagement.

Requirements

1+ years of management or supervisory experience preferred.
Demonstrates positive leadership skills and the ability to positively influence volunteers to effectively meet the needs of the organization.
Strong presentation skills
Knowledge of Raiser’s Edge software preferred.
Ability to communicate respectfully and effectively with people of all backgrounds and personalities.
Exceptional organizational, analytical, interpersonal, and conflict-resolution skills
Intermediate computer skills with the ability to prepare reports and maintain an efficient records system.
Self-directed with the ability to work independently/meet deadlines in a fast-paced work environment with little direct supervision.
Ability to manage the emotional aspect of end-of-life service and humane euthanasia, and support staff in high-emotion circumstances.
Accept, support, and represent KHS core values, programs, policies, and procedures.
Must possess a valid driver’s license and clean driving record and be willing to drive KHS vehicles.
Background Check required.

Nice To Haves

Support the usage of approved AI tools when they can improve efficiency and reduce time spent on routine or administrative tasks while meeting quality, accuracy, confidentiality and professional standards.

Responsibilities

Provides day-to-day coordination and growth of the volunteer program.
Conduct orientations and training to prospective volunteers to increase their understanding of the organization, its clients, its services, and the roles and responsibilities of volunteers.
Coordinate volunteers when starting in new roles and lead their training once placed in a program.
Provide oversight of volunteers, including disciplinary action, conflict resolution, and possibly termination.
Work with staff across various departments to identify volunteer opportunities and recruit, train, and supervise volunteers.
Provide training and support to staff across various departments to promote positive volunteer/staff relationships.
Oversee the intern program for the Outreach Team and assist other departments with attracting interns.
Assist with the coordination and supervision of adult group/corporate service projects.
Plan and implement formal and informal volunteer recognition activities.
Coordinate Student Service Project Hours including approving student hours through Mobile Serve, sending hour verification letters, facilitating major donations drop-offs, and further stewardship.
Ensure volunteer manuals and training materials are up-to-date and accessible by both staff and volunteers.
Oversee VolunteerHub software to organize volunteer orientation, training, and scheduling.
Process/enter volunteer memberships in Raiser’s Edge (RE) and run charges.
Manage and moderate the volunteer Facebook page.
Document volunteer interactions in development database (Raiser’s Edge).
Ensure compliance with and keep accurate and secure records of liability waivers and safety protocol for volunteers.
Design volunteer program t-shirt, maintain inventory and process orders.
Process Purchase Orders according to established procedures and maintain inventory of all departmental supplies (aprons, nametags, leashes, lanyards, first aid hits, cleaning supplies, etc.).
Coordinate the schedule for the weekly Photo Volunteers and oversee photo uploads to Flickr/Petpoint.
Assist with special event logistics, planning, and execution as needed.
Assist with the creation and adherence of the annual budget of department revenues and expenses.
Provide monthly reports to direct report.
Write monthly volunteer e-newsletter and other email communications to volunteers and prepare for sending via development database’s (Raiser’s Edge) mass email function.
Attend monthly Kentuckiana Association of Volunteer Administrator (KAVA) local chapter meetings and other networking opportunities as requested.
Complete stewardship, tours, lunches, and other meetings as identified by direct report.
Participate in managers meetings and team building activities.
Communicate with People Services Director regarding unusual activities, significant problems or concerns.
Other duties as assigned.