Volunteer Engagement Coordinator

Nourishing Hope•Chicago, IL

4d•Onsite

About The Position

Nourishing Hope, formerly known as Lakeview Pantry, is a Chicago nonprofit agency that provides food, social services (job and housing assistance), and free mental wellness counseling. Founded in 1970, Nourishing Hope serves the needs of the whole person with respect and dignity. The organization offers nutritious food through a choice-based distribution model and access to life-changing social services, including monthly food distribution, home delivery services for homebound individuals, case management, mental health counseling, job search support, domestic violence intervention, and public benefits assistance. Nourishing Hope serves tens of thousands of people annually, providing millions of meals and extensive social services. The Volunteer Engagement Coordinator's primary responsibility is to create a positive volunteer experience by stewarding and coordinating volunteers and volunteer groups. This role supports over 100,000 volunteer hours annually and requires in-person work, with potential travel to all Nourishing Hope locations and engagement with the volunteer and donor communities.

Requirements

High school diploma
1-3 years experience working with volunteers in a non-profit, events, or fundraising setting
Working knowledge of Microsoft Office Suite and gSuite
Ability to work collaboratively across the development department and organization
Energized by working with groups of people in a fast-paced environment
Comfortable with public speaking
Ability to communicate clearly both verbally and in writing
Possess the ability to multitask, have great attention to detail and stay organized
Possess critical thinking and problem-solving skills
Proven ability to work independently and as a member of a team
Commitment to Nourishing Hope’s mission and an understanding of and belief in the importance of food security for all

Nice To Haves

Associate’s or bachelor’s degree
Experience with Salesforce or other CRM database platform
Valid State of Illinois Drivers license and 3 years clean driving record

Responsibilities

Serve as the lead coordinator for volunteer groups of five or more, managing all communications, scheduling, and on-site logistics across Nourishing Hope’s four city locations.
Partner with the development and program teams to ensure a seamless experience from the initial inquiry to the completion of their service shift.
Act as a liaison for schools, residential buildings, and small businesses to introduce them to volunteer activities and fundraising opportunities.
Manage a portfolio of small business partners and collaborate on stewardship plans to convert volunteers into long-term financial supporters.
Produce the Monthly Volunteer Bulletin and update orientation materials and website content.
Manage on-site resources, such as delivering announcements, guiding tours, and maintaining the cafe board and name tag systems.
Utilize agency-wide data tools to maintain accurate volunteer records and monitor attendance trends.
Actively support recruitment and retention strategies for individual volunteers to ensure a steady pipeline of support for all organizational programs.
Represent Nourishing Hope as a community ambassador, promoting the organization’s mission and values to the larger public.
Supervise interns and provide cross-departmental support as assigned to meet evolving program needs.