Volunteer Coordinator

The Phoenix • Tampa, FL

12h • Onsite

About The Position

The Phoenix is seeking an outstanding relationship builder who loves to be out in the community and excels at juggling the complex logistics of in-person events. This role is invested in recovery from substance use disorder and believes in the power of community, aiming to help reduce the stigmas around living sober. The role will be located in Tampa, Florida, and will serve as the operational backbone of The Phoenix Tampa, owning the day-to-day event schedule, logistics, and venue coordination across Tampa Bay partner sites to offer approximately 1,000 annual events. This role will meet quarterly attendance targets, support volunteer coordination, scheduling, and communications under Site Director oversight, and maintain data integrity to ensure accurate grant reporting, donor impact storytelling, and organizational decision-making. The ideal candidate will take pride in sustaining an ambitious calendar of high-quality, well-attended events. This is a dynamic and creative environment that promotes personal and professional growth.

Requirements

• 2+ years of relevant work or volunteer experience.
• Excellent relationship-building skills and desire to be in a community-facing role.
• Background coordinating in-person events or programs in a distributed or multi-site environment.
• Competency in Excel and calendaring and logistics tools.
• Experience maintaining data integrity in software platforms like Salesforce.
• Comfortability leading events when needed.
• Reliable transportation and willingness to travel throughout the Tampa Bay area.
• Willingness to work a flexible schedule including nights and weekends.

Nice To Haves

• Background working in wellness or recovery spaces.
• Experience in a client-facing capacity such as account management, customer experience, or sales.
• Fitness certification and experience leading fitness classes.
• Familiarity with grant reporting workflows or donor impact documentation.
• Desire to apply anti-racism and anti-oppression principles and practices.
• Fluency in both English and Spanish.

Responsibilities

• Manage the Tampa market event calendar, coordinating scheduling, venue logistics, and volunteer coverage across all partner sites.
• Track and report attendance metrics, program data, and volunteer participation in Salesforce and related platforms on a regular cadence.
• Support volunteer coordination including scheduling, communications, and day-of logistics for volunteer-led events.
• Serve as a point of contact for partner venues on day-to-day operational questions, confirmations, and logistics.
• Assist the Site Director in preparing reports, impact summaries, and data for grant reporting, donor communications, and board updates.
• Collect and submit member feedback and support NPS and survey processes across programs.
• Flag attendance gaps, scheduling conflicts, or quality concerns to the Site Director with recommended solutions.

Benefits

• 403(b) retirement plan with 4% match
• Paid time off (vacation/sick days/skill enhancement days)
• Medical, dental, and vision plans
• Opportunity to join employee resource groups (ERGs) and participate in a mentoring program
• Monthly wellness stipend
• Optional pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed