Volunteer Coordinator

City of New York•New York, NY

81d•$80,000 - $90,000•Hybrid

About The Position

The Campaign Finance Board (CFB) is seeking a Volunteer Coordinator to support the NYC Votes initiative. This role reports directly to the Senior Outreach Manager and is responsible for coordinating volunteers, managing relationships, and supporting community engagement efforts to strengthen voter participation across New York City. The Volunteer Coordinator will recruit and train volunteers, organize civic engagement activities, maintain day-to-day volunteer operations, and ensure accurate data and reporting practices. The position involves implementing direct voter engagement activities in priority neighborhoods and among communities with historically lower voter participation. Volunteers may support voter registration drives, community events, partnerships with local organizations, canvassing, and text banking. The role requires planning, designing, and executing multi-modal volunteer-supported engagement efforts, typically starting three to six months before each election cycle, ensuring volunteers are well-prepared and supported to represent NYC Votes professionally.

Requirements

Knowledge of systems such as VAN, Mobilize, REACH, and other voter activation platforms.
Knowledge of volunteer recruitment, training, and management best practices.
Knowledge of volunteer platforms and recruitment connections.
Knowledge of CRM and other data systems in order to ensure accurate data tracking and reporting.
Skilled at speaking/engaging with and members of the public to ensure a positive experience with the CFB and NYC Votes brand.
Ability to produce and organize NYC Votes events in a priority neighborhood or community before each election (primary and general).
Ability to build a positive team culture and keep staff and volunteers motivated to achieve direct voter contact goals.
Ability to ensure that outreach plans are created in collaboration with unit strategy and support agency goals.
Ability to develop and implement strategies and tactics to diversify and scale volunteer base.
Ability to create engagement levels for volunteers and build a path for leadership volunteer and development opportunities.
Ability to travel, public transit, navigate/deliver education across the city outside of working hours, during peak election season (8 weeks prior to election).
Ability to move and carry heavy objects up to 20 pounds over 50–100 m (e.g., from one block to another, or between multiple stops in a row).
Ability to break down complex civics topics into content that is appropriate for the audience.
Experience with event planning and program execution, including logistics coordination and resource distribution.
A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or Education and/or experience equivalent to “1” above.

Nice To Haves

Previous experience with elections and voting work preferred, especially in NYC
Having led city-wide or otherwise large-scale public engagement campaigns for voting and election work, preferably in NYC
Understanding of voter universe creation and voter targeting, as it relates to non-partisan voter engagement and mobilization
Language (strongly preferred): Proficient in one or more of NYC Votes' covered languages

Responsibilities

Organize and lead volunteer outreach and community events that promote NYC Votes and increase voter participation across New York City.
Conduct regular outreach activities for volunteers in priority neighborhoods to strengthen awareness, build relationships, and expand civic participation.
Collaborate with the Education team and other Public Affairs units to identify high-impact partners, assess outreach needs, and co-create outreach plans.
Coordinate and facilitate voter registration drives with staff, interns, partners, and volunteers.
Identify and cultivate new potential partners for volunteer outreach aligned with priority communities and agency objectives.
Serve as a liaison between the CFB and community organizations, including presenting on NYC Votes, civic engagement opportunities, and volunteer roles.
Recruit, screen, interview, onboard, and place volunteers to support outreach and Get-Out-The-Vote (GOTV) efforts.
Develop and deliver volunteer orientations, training tools, and curricula to ensure volunteers are prepared and integrated into NYC Votes programs.
Provide ongoing coaching, supervision, and support to volunteers, ensuring they have clear expectations, appropriate training, and meaningful assignments.
Assess volunteer skills, experience, and interests to match them with suitable outreach roles.
Facilitate individual and group volunteer activities, ensuring volunteers have the necessary tools, resources, and guidance.
Maintain volunteer records, including applications, background checks, hours, and participation within the unit’s CRM.
Address volunteer-related conflicts or concerns according to established procedures.
Plan and implement volunteer recognition activities that foster engagement and appreciation.
Maintain internal tracking of outreach efforts, including event details, audience numbers, voter registrations collected, collateral distribution, and demographic reach.
Work with the Senior Outreach Manager and team members to target outreach activities in priority communities.
Ensure outreach materials and messaging adhere to NYC Votes branding and mission.
Collaborate with Public Affairs units to develop effective promotional and outreach materials.
Lead volunteer-supported GOTV efforts and coordinate volunteer assignments for outreach.
Work alongside volunteers during events to ensure activities run smoothly.
Manage volunteer scheduling, calendars, and placement across outreach stations, events.
Prepare regular summaries of volunteer activities, project statuses, and outreach progress.
Work with the Senior Outreach Manager and Data team to identify key metrics and develop processes that ensure outreach and volunteer data is complete, accurate, and consistently maintained.
Update and monitor data systems to measure, track, and evaluate outreach and volunteer impact.
Ensure all outreach dashboards and data reports remain up-to-date and accurate.
Maintain regular communication of outreach and volunteer metrics to internal stakeholders.
Validate volunteer hour contributions and provide periodic summaries of service hours and participation trends.