Volunteer Coordinator

Gentiva Hospice • Clarksville, TN

7d

About The Position

The Volunteer Coordinator joins the hospice care team to recruit, train, supervise, and support volunteers who provide services to patients and families. The role advocates for volunteers and ensures the volunteer program aligns with federal hospice regulations and community needs. It is a full-time weekday position, with some flexibility needed to attend recruitment events and orientations outside regular hours.

The coordinator assesses patient and family needs, arranges appropriate volunteer placements, facilitates orientation and training, and maintains volunteer health screening and records. The position also serves as a liaison between volunteers and staff, represents the program at interdisciplinary team meetings and in the community, supports quality improvement activities, and assists with policy updates. The coordinator may serve as a backup volunteer when needed.

This is a safety-sensitive position. Benefits eligibility requires meeting minimum requirements, and state-specific requirements apply where applicable.

Requirements

• CPR certification.
• Valid driver’s license, reliable transportation, and current auto insurance.
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexibility, empathy, and ability to work independently and collaboratively.
• Competence with Microsoft Office and basic office equipment.

Nice To Haves

• Bachelor’s degree preferred, or at least four years of related experience.
• Previous experience in healthcare, hospice, or volunteer administration.

Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate appropriate placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements, such as TB tests and health questionnaires.
• Serve as a liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in the hospice’s quality assessment and performance improvement activities.
• Support volunteers with regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program.
• Generous paid time off and 7 paid holidays.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
• Education support and tuition assistance, including ASN to BSN and BSN to MSN.
• Free continuing education units (CEUs).
• Company-paid life and long-term disability insurance.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed