Volunteer Coordinator

Heartland Hospice•Flint, MI

About The Position

Heartland Hospice is seeking a compassionate and organized Volunteer Coordinator to recruit, train, supervise, and support volunteers who provide services to patients and families. As part of the interdisciplinary hospice team, the coordinator advocates for volunteers and ensures that the volunteer program aligns with federal hospice regulations and community needs. The role is safety-sensitive.

Requirements

CPR certification.
Valid driver's license, reliable transportation, and current auto insurance.
Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
Ability to build rapport with volunteers, staff, and community partners.
Strong organizational and record-keeping abilities.
Excellent verbal and written communication skills.
Proficiency in public speaking and group facilitation.
Flexible, empathetic, and able to work independently and collaboratively.
Competence with Microsoft Office and basic office equipment.

Nice To Haves

Bachelor's degree or at least four years of related experience.
Previous experience in healthcare, hospice, or volunteer administration.

Responsibilities

Supervise volunteer activity within the designated service area.
Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
Assess patient and family needs for volunteer services and coordinate suitable placements.
Recruit, train, and retain administrative, direct care, vigil, and bereavement volunteers.
Facilitate volunteer orientation and annual training.
Ensure volunteers complete required health screenings, such as TB tests and health questionnaires.
Act as a liaison between volunteers and staff to promote communication.
Represent the volunteer program at interdisciplinary team meetings and in the community.
Maintain accurate, current volunteer records, including visit documentation, evaluations, and monthly statistics.
Participate in hospice quality assessment and performance improvement activities.
Provide volunteers with regular communication and mentoring.
Serve as a backup volunteer when needed.
Assist with reviewing and updating volunteer policies and procedures.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
For full-time associates: medical, dental, and vision insurance.
For full-time associates: mileage reimbursement or fleet vehicle program.
For full-time associates: paid time off and seven paid holidays.
For full-time associates: wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
For full-time associates: education support and tuition assistance.
For full-time associates: free continuing education units (CEUs).
For full-time associates: company-paid life and long-term disability insurance.
For full-time associates: voluntary pet, critical illness, accident, and long-term care benefits.