Volunteer Coordinator

Gentiva Hospice•Sanford, NC

20d

About The Position

Gentiva Hospice is seeking a compassionate and organized Volunteer Coordinator to lead and support the volunteer program. The role recruits, trains, supervises, and supports volunteers who provide services to patients and families, while advocating for volunteers and ensuring the program aligns with federal hospice regulations and community needs. The coordinator works as part of the interdisciplinary team and supports volunteer placements across the designated service area. The position includes maintaining compliance with the Medicare Hospice Conditions of Participation volunteer requirement, assessing patient and family needs, coordinating volunteer services, and keeping accurate program records. The coordinator also represents the volunteer program to staff and the community, participates in quality improvement activities, and may serve as a backup volunteer when needed. This is a safety-sensitive position.

Requirements

CPR certification.
Valid driver’s license, reliable transportation, and current auto insurance.
Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
Ability to build rapport with volunteers, staff, and community partners.
Strong organizational and record-keeping abilities.
Excellent verbal and written communication skills.
Proficiency in public speaking and group facilitation.
Flexible and empathetic, with the ability to work independently and collaboratively.
Competence with Microsoft Office and basic office equipment.

Nice To Haves

Bachelor’s degree preferred, or at least four years of related experience.
Previous experience in healthcare, hospice, or volunteer administration.

Responsibilities

Supervise all volunteer activity within the designated service area.
Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
Assess patient and family needs for volunteer services and coordinate appropriate placements.
Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
Facilitate volunteer orientation and annual training requirements.
Ensure completion of volunteer health screening requirements, such as TB tests and health questionnaires.
Serve as liaison between volunteers and staff to promote strong communication.
Represent the volunteer program at interdisciplinary team meetings and in the community.
Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
Participate in hospice quality assessment and performance improvement activities.
Support volunteers through regular communication and mentoring.
Serve as a backup volunteer when needed.
Assist with reviewing and updating volunteer policies and procedures.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
For full-time associates: medical, dental, and vision insurance.
For full-time associates: mileage reimbursement or fleet vehicle program.
For full-time associates: generous paid time off and 7 paid holidays.
For full-time associates: wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
For full-time associates: education support and tuition assistance, including ASN to BSN and BSN to MSN.
For full-time associates: free continuing education units (CEUs).
For full-time associates: company-paid life and long-term disability insurance.
For full-time associates: voluntary benefits, including pet, critical illness, accident, and long-term care coverage.