Volunteer Coordinator

Heartland Hospice • Flint, MI

6d

About The Position

Heartland Hospice is seeking a compassionate and organized Volunteer Coordinator to lead and support the hospice volunteer program. The coordinator recruits, trains, supervises, and supports volunteers who provide services to patients and families, and serves as their advocate within the interdisciplinary team. The role ensures that volunteer services align with federal hospice regulations and community needs.

The coordinator assesses patient and family needs, arranges suitable volunteer placements, maintains volunteer records and program statistics, and supports quality assessment and performance improvement activities. The position also includes community representation, policy and procedure review, volunteer mentoring, and serving as a backup volunteer when needed. This is a safety-sensitive position.

Requirements

• CPR certification.
• Valid driver’s license, reliable transportation, and current auto insurance.
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexible and empathetic, with the ability to work independently and collaboratively.
• Competence with Microsoft Office and basic office equipment.

Nice To Haves

• Bachelor’s degree or at least four years of related experience.
• Previous experience in healthcare, hospice, or volunteer administration.

Responsibilities

• Supervise volunteer activity within the designated service area.
• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate appropriate placements.
• Recruit, train, and retain administrative, direct care, vigil, and bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of volunteer health screening requirements, such as TB tests and health questionnaires.
• Serve as a liaison between volunteers and staff to promote communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate, up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in hospice quality assessment and performance improvement activities.
• Provide volunteers with regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• For full-time associates: medical, dental, and vision insurance.
• For full-time associates: mileage reimbursement or fleet vehicle program.
• For full-time associates: generous paid time off and seven paid holidays.
• For full-time associates: wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
• For full-time associates: education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN pathways.
• For full-time associates: free continuing education units (CEUs).
• For full-time associates: company-paid life and long-term disability insurance.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed