Volunteer Coordinator

MRA Recruiting Services • Milwaukee, WI

13d

About The Position

Voces de la Frontera is a membership-based community organization dedicated to protecting and advancing civil rights, workers' rights, and immigrant rights through leadership development, community organizing, advocacy, and empowerment. The Volunteer Engagement Coordinator develops, implements, and manages the organization’s volunteer engagement infrastructure. Reporting to the Director of Development, the Coordinator is the central point of coordination for recruiting, onboarding, training, placing, supporting, and retaining volunteers across the organization. The role works collaboratively with staff to create meaningful volunteer opportunities and systems that turn community interest into sustained action, long-term leadership, and increased organizational capacity.

The position encompasses volunteer program strategy and systems, recruitment and placement, leadership development and retention, cross-department coordination, and maintaining volunteer data and evaluating program outcomes. The Coordinator supports volunteer mobilizations for activities such as rapid response, marches, elections, legal clinics, community events, and fundraising initiatives. The role requires English and Spanish fluency, travel within Wisconsin as needed, and a flexible schedule that includes occasional evenings and weekends.

Requirements

• At least 1–2 years of experience in volunteer coordination, community organizing, program coordination, leadership development, project management, or a related field.
• Fluency in English and Spanish.
• Strong relationship-building, interpersonal, written, verbal, and public presentation skills.
• Excellent organizational and project-management skills, with the ability to manage multiple priorities and follow through in a fast-paced environment.
• Ability to design, document, implement, and improve systems and workflows.
• Ability to work independently while collaborating effectively across departments and with people from diverse backgrounds.
• Proficiency with Microsoft Office, Google Workspace, databases or CRMs, and standard office technology.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Valid driver's license, reliable transportation, and willingness to travel within Wisconsin as needed.
• Ability to work a flexible schedule, including occasional evenings and weekends.
• Ability to perform the described physical and communication tasks, including occasionally lifting or carrying up to 10 pounds; reasonable accommodations may be made.
• Commitment to immigrant rights, social justice, and community organizing, with a passion for building power and creating positive change within the communities served.

Nice To Haves

• Experience developing systems, improving workflows, or building a program or initiative.
• Experience in a nonprofit, advocacy, community-based, labor, immigrant-rights, or mission-driven organization.
• Experience with EveryAction, VAN, or volunteer-management platforms.
• Equivalent combinations of education, lived experience, community leadership, and professional experience will be considered.

Responsibilities

• Develop and implement a comprehensive volunteer engagement program aligned with Voces' mission, campaigns, and organizational priorities.
• Create and maintain systems, procedures, and tools for volunteer recruitment, intake, onboarding, placement, communication, recognition, retention, and offboarding.
• Assess existing volunteer practices and recommend improvements to coordination, accessibility, responsiveness, and the volunteer experience.
• Recruit volunteers through community outreach, partnerships, public events, digital communications, and supporter networks.
• Respond to volunteer inquiries and conduct intake conversations to understand volunteers' skills, interests, language abilities, availability, and goals.
• Coordinate volunteer orientations, onboarding, appropriate background checks or other screening, and required training.
• Match volunteers with opportunities across organizing campaigns, community defense, legal support, membership, fundraising, communications, administrative projects, phone banks, call centers, and special events.
• Build ongoing relationships with volunteers through communication, follow-up, recognition, and opportunities for deeper engagement.
• Create pathways for volunteers to take on increased responsibility and develop into volunteer leaders, members, community fundraisers, and long-term organizational supporters.
• Identify barriers to volunteer participation and work with staff to make opportunities welcoming, accessible, and inclusive.
• Meet regularly with staff across departments to identify volunteer needs, develop roles, clarify supervision expectations, and coordinate placements.
• Support large-scale and time-sensitive volunteer mobilizations, including rapid response activities, marches, elections, legal clinics, community events, and fundraising initiatives.
• Collaborate with the Development Department to strengthen relationships among volunteers, members, donors, community fundraisers, and other supporters while respecting boundaries and confidentiality.
• Maintain accurate and confidential volunteer records in organizational databases and tracking systems.
• Track volunteer inquiries, placements, participation, retention, training, leadership development, and program outcomes.
• Prepare regular reports and use data and volunteer feedback to evaluate impact, identify gaps, and improve the volunteer engagement program.

Benefits

• Employer-paid short-term and long-term disability coverage, subject to eligibility requirements.
• 401(k) retirement plan with employer match up to 3% after six months of employment.
• Generous paid time off, paid holidays, and other leave.
• Work phone or monthly phone stipend.
• Mileage reimbursement for approved travel.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed