Volunteer Coordinator

Gentiva Hospice • Clarksville, TN

6d

About The Position

Gentiva Hospice is seeking a compassionate and organized Volunteer Coordinator to recruit, train, supervise, and support volunteers who provide services to hospice patients and their families. The coordinator is a key member of the interdisciplinary team, advocates for volunteers, and ensures the volunteer program aligns with federal hospice regulations and community needs.

This is a full-time weekday position with some flexibility required to attend recruitment events and off-hours orientations. The role serves a designated service area and includes assessing patient and family needs, coordinating volunteer placements, maintaining program records, and supporting quality improvement activities. The coordinator may also serve as a backup volunteer when needed.

Requirements

• CPR certification.
• Valid driver’s license, reliable transportation, and current auto insurance.
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexible, empathetic, and capable of working independently and collaboratively.
• Competence with Microsoft Office and other basic office equipment.

Nice To Haves

• Bachelor’s degree or at least four years of related experience.
• Previous experience in healthcare, hospice, or volunteer administration.

Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate appropriate placements.
• Recruit, train, and retain administrative, direct care, vigil, and bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements, such as TB tests and health questionnaires.
• Serve as a liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in the hospice’s quality assessment and performance improvement activities.
• Support volunteers through regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program.
• Generous paid time off and 7 paid holidays.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
• Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN pathways.
• Free continuing education units (CEUs).
• Company-paid life and long-term disability insurance.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed