Volunteer Coordinator

SouthernCare New Beacon Hospice • Decatur, AL

13d

About The Position

SouthernCare New Beacon Hospice, part of Gentiva, is seeking a compassionate and organized Volunteer Coordinator to lead its hospice volunteer program. The coordinator recruits, trains, supervises, and supports volunteers who provide services to patients and families, serving as an advocate for volunteers and helping ensure the program meets federal hospice regulations and community needs. The position works as part of the interdisciplinary team and may serve as a backup volunteer when needed.

The role includes assessing patient and family needs, coordinating volunteer placements, maintaining volunteer records, supporting quality assessment and performance improvement activities, and representing the volunteer program to staff, interdisciplinary teams, and the community. This is a safety-sensitive position. Employees must meet minimum requirements to be eligible for benefits, and state-specific requirements apply where applicable.

Requirements

• CPR certification.
• Valid driver’s license, reliable transportation, and current auto insurance.
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexible, empathetic, and able to work independently and collaboratively.
• Competency with Microsoft Office and basic office equipment.

Nice To Haves

• Bachelor’s degree or at least four years of related experience.
• Previous experience in healthcare, hospice, or volunteer administration.

Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate appropriate placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of volunteer health screening requirements, such as TB tests and health questionnaires.
• Serve as a liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate, up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in the hospice’s quality assessment and performance improvement activities.
• Support volunteers through regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and seven paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance, including ASN to BSN and BSN to MSN, for full-time associates.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed