Volunteer Coordinator

Gentiva Hospice • Pensacola, FL

1d

About The Position

Gentiva Hospice is seeking a compassionate and organized Volunteer Coordinator to recruit, train, supervise, and support volunteers who provide services to hospice patients and families. The coordinator is a key member of the interdisciplinary team, advocates for volunteers, and ensures the volunteer program aligns with federal hospice regulations and community needs.

The role oversees volunteer activity in a designated service area, maintains compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement, assesses patient and family needs, and coordinates appropriate volunteer placements. It recruits and retains administrative, direct care, vigil, and bereavement volunteers; facilitates orientation and annual training; and ensures required health screenings are completed. The coordinator also maintains volunteer records and documentation, supports volunteers through communication and mentoring, represents the program in team meetings and the community, contributes to quality improvement, helps update policies and procedures, and serves as a backup volunteer when needed.

This is a safety-sensitive position. Employees must meet minimum requirements to be eligible for benefits and, where applicable, meet state-specific requirements. Gentiva is an equal opportunity employer and maintains a drug-free workplace.

Requirements

• CPR certification.
• Valid driver’s license, reliable transportation, and current auto insurance.
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexible, empathetic, and capable of working independently and collaboratively.
• Competence with Microsoft Office and other basic office equipment.

Nice To Haves

• Bachelor’s degree preferred, or at least four years of related experience.
• Previous experience in healthcare, hospice, or volunteer administration.

Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate appropriate placements.
• Recruit, train, and retain administrative, direct care, vigil, and bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements, such as TB tests and health questionnaires.
• Serve as a liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in hospice quality assessment and performance improvement activities.
• Support volunteers through regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• For full-time associates: medical, dental, and vision insurance.
• For full-time associates: mileage reimbursement or fleet vehicle program.
• For full-time associates: generous paid time off and seven paid holidays.
• For full-time associates: wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
• For full-time associates: education support and tuition assistance, including ASN to BSN and BSN to MSN.
• For full-time associates: free continuing education units (CEUs).
• For full-time associates: company-paid life and long-term disability insurance.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed