Volunteer Coordinator

Motown Museum•Detroit, MI

39d

About The Position

The Volunteer Coordinator is responsible for the day-to-day coordination of the Museum’s volunteer program—from recruiting and onboarding new volunteers to scheduling, training, communication, engagement, recognition, and recordkeeping. This role is ideal for an organized, people-focused professional who enjoys building relationships, coordinating multiple moving pieces, and creating a welcoming experience for volunteers. The successful candidate will partner with Museum department leaders to understand their volunteer needs and ensure volunteers are prepared, supported, and connected to the Museum’s mission.

Requirements

Associate’s degree required; bachelor’s degree preferred in Human Resources, Nonprofit Management, Business Administration, Communications, or a related field.
At least two (2) years of experience coordinating volunteers, employee engagement, customer service, nonprofit administration, or a related area.
Demonstrated success recruiting and retaining volunteers.
Strong organizational skills and the ability to manage multiple assignments, schedules, and deadlines.
Strong written and verbal communication skills.
Ability to build positive relationships with volunteers, employees, department leaders, and Museum visitors.
Ability to work effectively with individuals from diverse backgrounds.
Ability to maintain accurate records and handle confidential information appropriately.
Proficiency with Microsoft Office and other technology used for communication, recordkeeping, reporting, and program administration.
Sound judgment, professionalism, dependability, and appropriate escalation of concerns.

Nice To Haves

Previous museum or nonprofit experience preferred.

Responsibilities

Develop and implement volunteer recruitment strategies to attract qualified and engaged volunteers.
Recruit, interview, onboard, orient, and train volunteers.
Coordinate volunteer schedules, assignments, coverage, and communications.
Partner with department leaders to identify and fulfill volunteer staffing needs.
Maintain accurate volunteer records, applications, agreements, training documentation, schedules, and other required records.
Coordinate volunteer appreciation and recognition initiatives.
Ensure volunteers understand and follow Museum policies, safety procedures, and expectations.
Respond to volunteer questions and concerns and provide timely follow-up.
Prepare reports regarding volunteer participation, coverage, retention, and program effectiveness.
Help strengthen volunteer engagement and retention through consistent communication, support, and recognition.
Perform other duties as assigned.