Volunteer Coordinator - TMC

Gulf Coast Blood•Houston, TX

19h•Onsite

About The Position

The Volunteer Coordinator develops, coordinates, and enhances the volunteer program and related initiatives supporting the organization’s mission, Service Commitment, and operational needs. The role recruits, trains, schedules, and recognizes volunteers; manages volunteer communications and assignments; and maintains accurate records of volunteer activities and service hours. The Coordinator builds relationships with the volunteer community and supports community engagement initiatives that strengthen volunteer and donor experiences and retention. The position recruits and onboards volunteers for donor engagement initiatives, the Commit for Life program, and the organization’s Service Commitment; provides on-site guidance; coordinates volunteer placements and schedules; and plans and evaluates program initiatives. It also creates volunteer orientation materials and communications, promotes opportunities to stakeholders, tracks participation and outcomes, and prepares reports and program documentation. Training is conducted at the Texas Medical Center facility. The role includes periodic travel throughout the Houston metropolitan area and occasional weekend work for volunteer events and orientation training.

Requirements

Associate’s degree in Healthcare Administration, Business, Communications, Public Relations, Hospitality Management, Customer Experience, or a related field, or an equivalent combination of education and directly related experience.
At least 2 years of related experience in community engagement or outreach, marketing, or sales.
Ability to deliver exceptional customer service and communicate effectively with volunteers, employees, and leadership.
Ability to manage multiple priorities, solve problems, and make sound decisions in a fast-paced environment.
Demonstrated ability to build relationships, navigate sensitive situations, and influence positive outcomes through professionalism and effective communication.
Strong organizational, problem-solving, and critical-thinking skills.
Ability to maintain accurate records, follow established policies and procedures, and support operational goals.
Ability to work independently and collaboratively, adapt to changing priorities, and contribute to engagement initiatives, process improvements, and a positive team culture.
Proficiency with Microsoft Office applications.
Valid Texas Driver’s License.
Ability to meet Vehicle Safety Program requirements.
Occasional weekend availability to support volunteer events and orientation training.

Nice To Haves

Experience in volunteer services, healthcare, nonprofit, hospitality, retail, community outreach, or customer-facing environments.
Demonstrated ability to lead initiatives, motivate others, and positively influence team performance and volunteer engagement outcomes.
Creative problem-solving ability to identify improvement opportunities and develop solutions that enhance volunteer experiences and program outcomes.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience using CRM, volunteer, customer service, scheduling, or donor management software systems.
Bilingual language skills.

Responsibilities

Recruit, onboard, train, and engage volunteers supporting donor engagement, the Commit for Life program, and the organization’s Service Commitment.
Provide on-site guidance and support to volunteers during assignments.
Build volunteer relationships through engagement, recognition, and responsive support to promote satisfaction, retention, and continued involvement.
Serve as the primary contact for program interest, volunteer questions, concerns, and assignment needs.
Plan, implement, and evaluate volunteer program initiatives aligned with organizational goals, the Service Commitment, and operational needs.
Identify volunteer opportunities and develop meaningful assignments to maximize engagement and impact.
Coordinate volunteer placement and scheduling to support Gulf Coast Blood operations and donor retention.
Collaborate with operational teams to integrate, support, and recognize volunteers.
Create and distribute volunteer orientation materials and resources.
Develop, publish, and maintain volunteer communications, including newsletters and program updates.
Promote volunteer opportunities and communicate program information to internal and external stakeholders.
Maintain organized and accurate volunteer records, files, and program documentation.
Track volunteer service hours, participation, and program outcomes using established reporting systems.
Prepare reports and documentation on volunteer activities, utilization, and program outcomes.
Complete administrative duties, reports, and required documentation in a timely manner and support continuous improvement of program processes.
Follow SOPs, maintain accurate records, and support quality or compliance processes.
Apply basic mathematical concepts, including percentages, ratios, and data analysis, to operational reporting and volunteer activities.
Travel periodically to volunteer engagements throughout the Houston metropolitan area.