Volunteer Coordinator

Veterans•Worcester, MA

54d•Hybrid

About The Position

The Volunteer Coordinator will lead volunteer recruitment efforts for individuals and groups through diverse outreach channels. This role involves screening and onboarding new volunteers for various organizational events, projects, and assignments. The coordinator will partner with Marketing to create recruitment collateral and build community partnerships with schools, local businesses, and community organizations to expand the volunteer pipeline. As the primary point of contact for volunteers, they will address inquiries, feedback, and support requests. The role also involves partnering with the Development Department to steward donors who engage through volunteerism, identifying opportunities to deepen donor relationships via volunteer experiences, event participation, and site visits. Tracking donor-volunteer interactions and maintaining the volunteer database within the Donor Management System are key responsibilities. The coordinator will manage compliance documentation, track impact metrics for reporting, and develop/update volunteer program materials. Additionally, they will design appreciation initiatives, coordinate recognition events, manage external award nominations, and represent the organization at community meetings and networking events. Active participation in internal event planning and department meetings is also expected, along with executing other duties as assigned by leadership.

Requirements

Ability to maintain strict confidentiality and exercise high integrity when handling sensitive volunteer, donor, and organizational data.
Ability to work a flexible schedule, including regular evenings and weekends, to align with volunteer availability and event timelines.
Knowledge of basic database management (or willingness to learn), spreadsheet software, and digital communication tools (e.g., Excel, Google Workspace, email marketing platforms).
Ability to communicate clearly and enthusiastically through phone, email, and in-person presentations to recruit and engage diverse groups of people.
Strong interpersonal skills with the ability to build rapport and maintain positive relationships with community volunteers and internal staff.
A customer-service-oriented mindset that ensures volunteers feel valued, respected, and well-supported.
Skill in time management and multitasking to coordinate multiple volunteer schedules and event logistics simultaneously.
Ability to adapt quickly to changing circumstances, unexpected schedule shifts, or fast-paced event environments.
Relationship Building & Inclusivity: Establishes rapport quickly and builds trust with diverse groups of volunteers, ensuring everyone feels valued and included.
Adaptability & Resilience: Navigates changing event logistics, shifting volunteer turnouts, and non-traditional working hours with a positive, solutions-oriented attitude.
Effective Communication: Conveys information clearly, warmly, and enthusiastically across various mediums (in-person, email, phone) to inspire action and give clear direction.
Integrity & Discretion: Demonstrates high ethical standards and sound judgment when handling sensitive personal information, background checks, and donor records.
Bachelor's degree in nonprofit management, human services, communications, public administration, business administration, social services, or a related field required.
Equivalent military experience may be considered in lieu of a degree.
Minimum of 0 to 2 years of relevant experience in volunteer coordination, nonprofit administration, community engagement, program coordination, customer service, event coordination, or a related field.
Concentration and critical thinking
Evaluating
Organizing
Analytical skills
Negotiation Skills
Verbal & Written communication
Confidential interactions
Problem-solving
Decision-making
Collaboration
Vision - Acuity to be able to see in the normal range with or without correction.
Hearing - Ability to hear within normal audio range, with or without correction.
Must have a valid driver's license and reliable transportation.
Fine manipulation and simple grasping with 1 or both hands: Frequency - Frequently
Sitting: Frequency - Frequently
Standing: Frequency - Frequently
Walking: Frequency- Frequently
Reaching, pushing, pulling: Frequency - Frequently
Lifting: up to 20 lbs., Frequency: Occasionally
Carrying up to 20 lbs., Frequency: Occasionally

Responsibilities

Lead volunteer recruitment for individuals and groups through diverse internal and external outreach channels.
Screen and onboard new volunteers for a wide range of organizational events, projects, and assignments.
Partner with Marketing to create and maintain recruitment collateral, including position descriptions, applications, and promotional outreach materials.
Build community partnerships with schools, local businesses, and community organizations to expand the volunteer pipeline.
Act as the primary point of contact for all volunteers, proactively addressing inquiries, feedback, and support requests.
Partner with the Development Department to steward corporate, foundation, and individual donors who engage through volunteerism.
Identify engagement opportunities to deepen donor relationships via unique volunteer experiences, event participation, and site visits.
Track donor-volunteer interactions and share relevant insights with Development staff to support broader fundraising and donor relationship management.
Maintain the volunteer database within the Donor Management System, tracking orientations, training, interests, and participation history.
Manage compliance documentation, including applications, required paperwork, standard background checks, scheduling, and standard operating procedures (SOPs).
Track impact metrics such as volunteer hours, participation rates, and program outcomes to support grant reporting and organizational metrics.
Develop and update volunteer program forms, policies, handbooks, and specialized position descriptions as needed.
Design appreciation initiatives and coordinate recognition events to celebrate and honor volunteer contributions.
Manage external award nominations to highlight outstanding individual or group volunteer service.
Represent Veterans Inc. at external community meetings, volunteer fairs, and regional networking opportunities.
Actively participate in internal Veterans Inc. event planning and department meetings.
Execute other duties as assigned by leadership.