Volunteer Coordinator

Gentiva•Florence, SC

19d

About The Position

Gentiva is seeking a compassionate and organized Volunteer Coordinator to join its hospice care team. The coordinator recruits, trains, supervises, and supports volunteers who provide services to patients and families, and advocates for volunteers as part of the interdisciplinary team. The role helps ensure the volunteer program meets federal hospice regulations and community needs. The coordinator assesses patient and family needs, arranges suitable volunteer placements, and supports volunteers through communication and mentoring. The position also maintains volunteer documentation, contributes to quality improvement, represents the program to staff and the community, and serves as a backup volunteer when needed. This is a safety-sensitive position. Eligibility for benefits requires meeting minimum requirements; state-specific requirements apply where relevant.

Requirements

CPR certification.
Valid driver’s license, reliable transportation, and current auto insurance.
Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
Ability to build rapport with volunteers, staff, and community partners.
Strong organizational and record-keeping abilities.
Excellent verbal and written communication skills.
Proficiency in public speaking and group facilitation.
Flexible and empathetic, with the ability to work independently and collaboratively.
Competence with Microsoft Office and other basic office equipment.

Nice To Haves

Bachelor’s degree, or at least four years of related experience.
Previous experience in healthcare, hospice, or volunteer administration.

Responsibilities

Supervise volunteer activity within the designated service area.
Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
Assess patient and family needs for volunteer services and coordinate appropriate placements.
Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
Facilitate volunteer orientation and annual training requirements.
Ensure completion of health screening requirements, such as TB tests and health questionnaires.
Serve as a liaison between volunteers and staff to promote strong communication.
Represent the volunteer program at interdisciplinary team meetings and in the community.
Maintain accurate, up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
Participate in hospice quality assessment and performance improvement activities.
Support volunteers through regular communication and mentoring.
Serve as a backup volunteer when needed.
Assist with reviewing and updating volunteer policies and procedures.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and 7 paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance, including ASN to BSN and BSN to MSN programs, for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.