Volunteer Administrative Assistant in Inquiry Management

RiverWoods Durham • Durham, NC

4d

About The Position

Volunteer Administrative Assistant in Inquiry Management Seacoast Dementia Hub Volunteer Program The RiverWoods Group is currently adding to our Volunteer team for the New Seacoast Dementia Hub! The Seacoast Dementia Hub Volunteer Program is dedicated to building a compassionate, well-trained, and dependable network of volunteers committed to supporting caregivers and individuals affected by dementia. Through education, emotional connection, and community engagement, our volunteers play a vital role in enhancing quality of life, reducing caregiver isolation, and fostering a more informed and understanding community. We strive to empower volunteers with the knowledge, empathy, and practical tools needed to provide meaningful assistance whether through direct support, advocacy, outreach, or educational initiatives. Together, we aim to create a supportive environment where caregivers and families feel valued, connected, and confident in navigating the challenges of dementia care. As a Volunteer Administrative Assistant in Inquiry Management, you will serve as the first point of contact for individuals and families reaching out to the Seacoast Dementia Hub. You’ll help ensure every inquiry receives a warm, compassionate response and is connected to the right resources or staff members. This role is ideal for individuals who are organized, empathetic, and passionate about supporting those affected by dementia.

Requirements

• Demonstrated interest and/or experience in dementia care or caregiving. Combination of both preferred.
• Strong communication skills, empathy, and emotional intelligence.
• Reliability, punctuality, and a willingness to complete training.
• Ability to maintain confidentiality and respect boundaries.

Nice To Haves

• Experience working with older adults, trauma-informed care, or peer support.

Responsibilities

• Serve as the first point of contact for incoming inquiries via phone and email.
• Provide basic information about the Hub’s programs, resources, and events.
• Triage inquiries and route them to appropriate staff or community resources.
• Maintain accurate records in the data entry log, including follow-ups and referrals.
• Support general administrative tasks, such as scheduling, updating contact lists, and assisting with outreach materials.

What This Job Offers

• Education Level: No Education Listed