Voluntary Services Officer

Veterans Health Administration•Baltimore, MD

1d•Onsite

About The Position

The Voluntary Services Officer supervises Voluntary Service Specialists and Program Specialists at the Baltimore VA Medical Center, Perry Point VAMC, and Loch Raven VAMC. The role manages and coordinates day-to-day activities of the Center for Development & Civic Engagement/Voluntary Service and assists with support activities for Public Affairs and Community Outreach Programs throughout the VAMHCS. This is not a virtual position; the employee must live within or be willing to relocate within commuting distance of the duty location. The officer leads voluntary service, community engagement, philanthropic development, and donation programs within a large, complex healthcare organization. The role oversees personnel and program operations, develops strategic and operational plans, manages volunteer programs and financial resources, builds community partnerships, ensures compliance, and advises leadership. The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Ad hoc, occasional non-recurring telework may be authorized under VA guidelines. The position requires regular travel among VAMHCS facilities and to outside meetings and events, as well as walking, standing, bending, lifting, and carrying items over 25 pounds. Lengthy meetings may take place during or after scheduled work hours.

Requirements

One year of specialized experience equivalent to at least the GS-12 level in the Federal service.
Experience managing, coordinating, and evaluating volunteer service, philanthropic development, and community engagement programs in a healthcare or similarly complex organization.
Experience providing personnel supervision, including assigning work, evaluating performance, and identifying training needs.
Experience developing and implementing strategic and operational plans, policies, procedures, and performance improvement initiatives.
Experience administering volunteer recruitment, placement, training, retention, and recognition programs.
Experience managing budgets, donated funds, gifts, and organizational resources in accordance with applicable laws and regulations.
Experience establishing and maintaining strategic partnerships with community organizations and external stakeholders.
Experience evaluating programs, identifying operational deficiencies, implementing corrective actions, and providing technical advice and analytical reports.
Must be a U.S. Citizen.
Must complete the application, questionnaire, and required online assessment.
Selective Service registration is required for males born after December 31, 1959.
Subject to background/security investigation; selected applicants must complete online onboarding and provide acceptable identification for pre-employment requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Must serve a one-year probationary period.
Must live within or be willing to relocate within commuting distance of the duty location.
Must be able to meet the position's physical requirements, including considerable walking, bending, standing, lifting, and carrying items weighing more than 25 pounds; driving or riding in a vehicle; and carrying, lifting, and assembling displays.
Must attend lengthy meetings, including meetings during or after regular scheduled work hours.
Travel to other VAMHCS facilities and outside events is required on a regular basis.
No educational substitution is available at this grade level.

Responsibilities

Plan, direct, coordinate, implement, and evaluate voluntary service, community engagement, philanthropic development, and donation programs.
Develop operational policies, procedures, performance measures, and program improvements to support effectiveness and regulatory compliance.
Provide administrative and technical oversight of subordinate personnel; assign work, set priorities, evaluate performance, identify training needs, resolve workplace issues, and use personnel and resources effectively.
Develop and implement short- and long-range strategic plans; conduct needs assessments; analyze program performance; identify deficiencies; and recommend improvements.
Manage volunteer recruitment, screening, selection, placement, orientation, training, recognition, retention, and performance management.
Ensure volunteer assignments support organizational needs, patient care priorities, safety requirements, and policies and procedures.
Develop, justify, execute, and monitor operating budgets; oversee donated funds, gifts, and in-kind contributions; and maintain financial accountability and internal controls.
Establish and maintain partnerships with Veterans Service Organizations, nonprofit organizations, corporations, educational institutions, government agencies, and community stakeholders.
Interpret and apply federal laws, VA regulations, organizational policies, and accreditation standards relevant to programs and operations.
Identify risks and implement corrective actions to ensure compliance and operational integrity.
Provide technical guidance, consultation, and recommendations to leadership.
Prepare analytical reports, conduct briefings, represent the organization at meetings, and communicate with internal and external stakeholders.
Travel regularly to VAMHCS facilities and outside meetings, interviews, conventions, health fairs, conferences, and special events; support presentations and assemble displays.
Perform other duties as assigned.