Voluntary Services Assistant

Veterans Health Administration • Shreveport, LA

8d • Onsite

About The Position

The Voluntary Services Assistant serves as the Center for Development and Civic Engagement (CDCE)/Voluntary Service Assistant for the facility’s CDCE/Voluntary Service office. The role supports program management and overall operations, requiring a general understanding of the federal government, the Department of Veterans Affairs and its administrations, with a primary focus on the Veterans Health Administration (VHA).

The position is the office’s first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors, and other internal and external stakeholders. The assistant provides administrative and clerical support, maintains records and reports, supports employee timekeeping and position management, and helps manage equipment, supplies, gifts, and donations.

The work schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday, as determined by the facility. Weekend work may occasionally be required, and the schedule may change based on facility needs. The position is primarily based in a hospital setting, though duties may also take place at community locations, outpatient satellite clinics, or other medical center facilities. Travel, including occasional evening or weekend travel, may be required. The work is moderately sedentary but variable and includes standing, walking, climbing stairs, bending, and occasionally lifting or transporting materials and equipment. Work may involve exposure to contagious disease and occasional extreme temperatures.

Requirements

• U.S. citizenship.
• At least one full year of specialized experience equivalent to at least the GS-5 grade level in the Federal Service, including experience relevant to the duties of the position.
• Qualifying specialized experience includes ordering and maintaining forms and office supplies; maintaining office records and files; compiling data for reports; entering data into a computerized database; recording and managing physical items such as donations; and using interpersonal communication skills to foster effective working relationships.
• Current federal employees who have held a GS grade within the past 52 weeks must meet the GS-6 time-in-grade requirement of 52 weeks at GS-5; applicable applicants must submit supporting SF-50 documentation.
• Complete application package, including required resume and transcripts or other applicable documentation.
• Subject to a background and suitability investigation and must pass a pre-employment physical evaluation.
• Males born after December 31, 1959, must be registered with Selective Service.
• Must complete the online onboarding process and provide acceptable identification for pre-employment requirements.
• Must participate in the seasonal influenza vaccination program, or obtain an applicable medical or religious exemption; face masking is required when an exemption is granted.
• Must serve a one-year probationary period or two-year trial period, as applicable.
• No educational substitution is available for the GS-6 level.
• Work may require standing for extended periods, walking, climbing stairs, bending, lifting and transporting materials or equipment, driving or riding in a vehicle, and attending lengthy meetings during or after regular work hours.
• Travel may be required within and beyond the local community, including on some evenings or weekends.

Responsibilities

• Provide support for facility CDCE/Voluntary Service operations and serve as the first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors, and other stakeholders.
• Interact with others with tact, diplomacy, and courtesy.
• Communicate and coordinate on behalf of the CDCE/Voluntary Service Officer with health care system services, agency representatives, and community officials about programs, events, and activities.
• Maintain physical and electronic records and prepare reports due monthly, quarterly, annually, and on an ad hoc basis.
• Serve as the primary timekeeper for CDCE/Voluntary Service employees.
• Assist the CDCE/Voluntary Service Officer with position management and staffing projections, and enter human resources actions and employment decisions into HR Smart, USA Staffing, and other applicable position management portals.
• Perform clerical functions related to CDCE/Voluntary Service program management.
• Collaborate with the CDCE/Voluntary Service Officer on equipment inventory surveys and ensure equipment assigned to the department is properly documented.
• Receive, process, and track gifts and donations, including accurately entering them into the Voluntary Service System or subsequent electronic donation databases.
• Coordinate office supply requests and purchases, generate reports from automated information systems, and complete other administrative tasks needed to operate the office effectively and efficiently.
• Travel to off-site clinics and other medical center facilities, attend community meetings, and support outreach events, conferences, trainings, and special events as needed.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits package; specific benefits depend on position type and eligibility.
• Potential credit for qualifying job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to request and approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed