Voluntary Service Specialist

Veterans Health Administration • Murfreesboro, TN

1d • Onsite

About The Position

The Voluntary Service Specialist works in the Center for Development and Civic Engagement (CDCE)/Voluntary Service office and supports its three interrelated lines of business: Voluntary Service, Philanthropic Engagement, and Partnership Solutions. The position reports directly to the Chief of CDCE/Voluntary Service and assists with developing, coordinating, and managing the office, including independently managing specific programs or portions of larger programs.

The specialist helps develop short- and long-range plans and implements programs or changes to meet facility and other VA-affiliated program needs. The role builds community outreach programs, fosters internal and external working coalitions, and presents information to diverse audiences. It also manages volunteer recruitment and placement activities, donation coordination and documentation, development operations, needs assessments, and complex special events. The position requires working across VA organizations and with community stakeholders, applying relevant laws, regulations, policies, procedures, and accreditation standards to support the facility's mission.

Requirements

• U.S. citizenship.
• Meet applicable federal time-in-grade requirements when applicable.
• Meet the specialized experience, education, or combined qualification requirements for the GS-7, GS-9, or GS-11 level.
• For GS-7 experience qualification: one year of specialized experience equivalent to GS-5, such as work in volunteer or philanthropic activities, community communication, specialized program development, program recordkeeping and recognition, or identifying skills and attitudes for sensitive assignments; alternatively, qualifying graduate education or a qualifying combination of education and experience.
• For GS-9 experience qualification: one year of specialized experience equivalent to GS-7, such as planning and coordinating volunteers, evaluating and improving programs, recruiting and evaluating prospective employees or volunteers, fostering effective working relationships, and evaluating program trends; alternatively, qualifying graduate education or a qualifying combination of education and experience.
• For GS-11 experience qualification: one year of specialized experience equivalent to GS-9, such as managing volunteers and contributing organizations in a medical or hospital setting, developing a marketing plan, managing a program budget and donation needs list, applying laws and regulations governing donations, and applying personnel practices for interviewing, screening, placing, and counseling; alternatively, qualifying graduate education or a qualifying combination of education and experience.
• Submit transcripts when relying on education to qualify; education must be from an accredited institution recognized by the U.S. Department of Education.
• Complete the required application, questionnaire, and online assessment.
• Meet applicable background and security investigation requirements and complete online onboarding.
• Register with Selective Service if applicable.
• Participate in the seasonal influenza vaccination program as a condition of employment.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Meet physical demands that include standing, walking, stair climbing, bending, and occasional lifting or transporting of materials, equipment, and supplies; work may occasionally involve extreme temperatures.

Responsibilities

• Assist in developing, coordinating, and managing the CDCE office, independently managing specific programs or portions of larger programs.
• Assist the CDCE/Voluntary Service Officer in developing short- and long-range plans and implementing programs or program changes to meet facility and affiliated-program needs.
• Help develop community outreach programs that provide volunteers and financial resources.
• Build and maintain networks with internal and external stakeholders to form working coalitions in support of the VA mission.
• Develop and deliver presentations to groups at the facility and community locations.
• Interview, schedule, place, and evaluate volunteers; conduct follow-up to ensure supervision and assignment training.
• Resolve volunteer-program issues and consult the CDCE/Voluntary Service Officer when policies or procedures may need review or revision.
• Prepare volunteer personnel files in accordance with The Joint Commission and VHA volunteer standards.
• Consult health-system services, agency representatives, and community officials to publicize and analyze programs and recommend improvements.
• Conduct fact-finding and analysis to recommend community partnerships that support the facility or affiliated VA programs.
• Coordinate and manage monetary and in-kind donations.
• Manage day-to-day development activities and conduct and analyze needs assessments to align activities with the facility strategic plan.
• Prepare tax-deductibility documentation for donations.
• Educate and train staff on donation expenditures, restricted purchases, and procurement requirements.
• Plan and execute complex internal and external special events, including VISN-wide and national events, and secure donations and volunteer support.
• Perform other duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and are available from the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed