Voluntary Services Specialist

Veterans Health Administration • Los Angeles, CA

4d • Onsite

About The Position

The Voluntary Services Specialist supports the Veterans Health Administration by planning, coordinating, and managing a comprehensive volunteer program that enhances services provided to Veterans, their families, and caregivers. This position provides support to the National Center for Warrior Independence at the VA Greater Los Angeles Healthcare System in Los Angeles, California.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Work is moderately sedentary, although considerably variable. It requires a fair amount of standing, sometimes for long periods, walking, climbing stairs, and bending.
• Work may require some heavy to moderate lifting, transporting of materials, equipment and supplies for special events and other programs.
• Due to the diverse nature and scope of the work, it may require occasionally working in extreme temperatures (hot or cold).
• Driving or riding in a vehicle is also required on a routine basis to provide coverage, trainings, or other support at off-site clinics; attend outside community meetings; and support special events.
• Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9.
• Specialized Experience: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service, that is directly related to the work of the position and has equipped me with the particular knowledge, skills and abilities to successfully perform the duties as a Voluntary Services Specialist.
• Qualifying specialized experience includes managing a program of volunteers and contributing organizations within a medical or hospital setting; development and implementation of a detailed marketing plan for a specialized program; managing a program service budget and managing a donation needs list of an organization; utilizes laws and regulations governing the General Post Fund and solicitation and acceptance of donated gifts; and understanding and applying personnel management practices for interviewing, screening, placing, and counseling purposes.

Nice To Haves

• Successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position.

Responsibilities

• Handles daily operations in relation to program coordination to include both the training of volunteers and supervisors in other services.
• Assists in all aspects of the development, coordination, and management.
• Planning, establishing and implementing policy.
• Provide support for volunteer and donor activities for customers served.
• Provide support for community outreach efforts by providing volunteers and community involvement.
• Developing program goals and objectives.
• Managing, evaluating, and coordinating resources of assigned areas.
• Develops and implements programs and program changes.
• Develops and fosters a robust network with internal and external stakeholders to build resilient working coalitions.
• Motivates diverse groups of people, staff, volunteers, business and civic groups, services organization officials.
• Conducts interviews, scheduling, placement, and evaluation of volunteers.
• Conducts a system of internal reviews for quality assurance.
• Create new and unique volunteer personnel assignments to meet the needs of the customer.
• Coordinates data analysis from diverse sources to prepare reports and evaluations.
• Plans and executes a variety of complex internal and external special events.
• Assist with budget development, contracting, procurement, logistics, planning, personnel, public relations, engagement and development of public/private partnerships.
• Consults with services across the health care system, agency representatives and community officials to publicize, analyze, and recommend improvements for programs.
• Conducts fact-findings and analysis to recommend potential community partnerships.
• Evaluates and implements best practices for optimal recruitment and resource support of the health care system operations.
• Manages implementation of the Continuity of Operations and Emergency Management Plans in relation to volunteer training and communication, deployment of resources, and support of the overall facility emergency plan.
• Manages the coordination and management of all monetary and in-kind donations.
• Manage programs associated with volunteers to include, recruiting, interviewing, and evaluating prospective volunteers.
• Accountable for ensuring fiscal management and accountability through accurate reporting, documentation and storage of all financial records.
• Complies with all Federal, VA, and local acquisition laws and regulations, using mandated socio-economic entities and mandatory sources.
• Provides education and training to staff on the proper use of donation expenditures, restricted purchases and procurement requirements.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree