VoIP Network Engineer (Onsite-Vincennes, Indiana)

Good Samaritan•Vincennes, IN

9h•Onsite

About The Position

Good Samaritan Hospital is seeking a VoIP Network Engineer to join its Infrastructure Network team and lead the design, operation, and modernization of its enterprise voice infrastructure. The role manages a hybrid Avaya communications environment, resolves complex technical issues, supports daily operations, and leads initiatives to improve the reliability, security, and scalability of telecommunications systems. The position is onsite in Vincennes, Indiana, and reports to the IS Manager, Infrastructure Services.

Requirements

Bachelor's degree in Computer Science, Networking, Electrical Engineering, or a related field, or equivalent hands-on experience.
At least 5 years of IT infrastructure experience with a bachelor's degree in a related field, or at least 8 years without a degree.
Working knowledge of VoIP protocols (SIP and H.323), PBX systems, and call center technologies.
Strong understanding of SIP, H.323, RTP, and TCP/IP networking.
Hands-on experience with platforms such as Avaya or Cisco Unified Communications Manager (CUCM).
Strong troubleshooting and problem-solving skills.

Nice To Haves

Familiarity with scripting languages such as Python or bash.
Relevant certifications such as CCNA Voice or CCNP Collaboration.

Responsibilities

Design, configure, and maintain the on-premises hybrid PBX system (analog and VoIP), including user profiles, IVRs, auto attendants, call queues, endpoints, SIP trunks, media gateways, session border controllers where applicable, softphones, desk phones, and related telecom equipment.
Configure and maintain Quality of Service (QoS) policies across LAN and WAN environments to support reliable voice communications.
Troubleshoot and resolve telephony issues, including call failures, one-way audio, poor call quality, latency, jitter, packet loss, SIP signaling issues, and endpoint connectivity problems.
Manage Direct Inward Dial (DID) numbers, toll-free numbers, SIP trunks, and telecommunications services in coordination with carriers, ISPs, and third-party vendors.
Implement and maintain security best practices for voice and network infrastructure, including system hardening, secure signaling and media protocols, access controls, and vulnerability remediation.
Assist with enterprise networking projects and operational support as needed.
Collaborate with IT, business teams, and vendors to translate business requirements into technical solutions.
Maintain detailed documentation of telecom and network designs, configurations, and performance metrics.
Keep abreast of VoIP and network technologies and industry trends.
Perform other duties as assigned.