VoIP Engineer - Hybrid

Genesis10•Pittsburgh, PA

1d•Onsite

About The Position

Genesis10 is seeking a VoIP Engineer for a 6+ month contract opportunity with a Global Manufacturing Company in Pittsburgh, PA. This position is fully onsite. The VoIP Engineer will be responsible for daily server administration activities within the client's Voice-Over-IP platform, with deep expertise in Cisco's voice offerings. The role involves working across teams to resolve complex issues, providing subject matter input for designs, and supporting a migration to CISCO Webex calling.

Requirements

Core Technologies: CUCM, CER, CUC, UCCX (Cisco Unified Contact Center Express), and Expressway
Protocols: SIP (Session Initiation Protocol), H.323, MGCP, and RTP
Strong understanding of IP routing, switching, and QoS (Quality of Service)
Strong analytical, root-cause-analysis, and incident-resolution capabilities
Capability to manage after-hours maintenance windows and support issues
Clear communication and documentation skills for drafting technical network diagrams and Standard Operating Procedures (SOPs)

Nice To Haves

5-7+ years' experience
Certifications: Professional-level credentials, such as the Cisco Certified Network Professional (CCNP) Collaboration
Familiarity with ServiceNow ITSM solution and CMDB
Working knowledge of ITIL
Large project management experience and demonstrated understanding of project management processes, methodologies, and techniques
Knowledge of enterprise data center and infrastructure environments
Strong human relation skills and ability to interact with vendors, offshore resources, and other IT professionals in a global environment
Experience with IT governance and change management
Ability to drive to consensus as well as to absorb and present complex ideas in a succinct and accurate manner
Self-motivated, problem solving oriented with keen attention to detail and excellent judgment skills

Responsibilities

Serve as lead for assigned voice network development and software implementation projects; evaluate and assess client needs; identify and recommend allocation of resources including staff, equipment and materials; set task priorities
Execute L2/L3 support and perform root cause analysis for voice issues, addressing packet loss, jitter, and latency
Work with network engineers to configure Cisco integrated service routers and multi-layered switches to support voice operations
Migration of on-prem VOIP environment to CISCO Webex calling
Design and configure Cisco Unified Communications Manager (CUCM), Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), and Session Border Controllers (CUBE)
Manage route patterns, translation rules, and calling search spaces to ensure reliable internal and external PSTN connectivity
Create and maintain detailed documentation for voice solutions and deployments, including developing voice dial plans and documenting configurations and procedures
Review, develop, and ensure compliance to standards for the voice network infrastructure system access, modification enhancement and replacement of system hardware and software
Coordinate with telecommunication carriers and third-party vendors for number porting and incident resolution
Oversee software patching, system backups, and firmware upgrades on Cisco voice gateways, phones, and servers
Provide out of hours support, when required

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)