VoIP Engineer

Harvard University • Cambridge, MA

1d • Hybrid

About The Position

Serve as the technical lead for the migration from Cisco Dedicated Instance (DI) to Cisco Multi-Tenant (MT), ensuring the new environment is designed, configured, and deployed using enterprise standards while maintaining service continuity and preparing the engineering team to independently support the MT platform after migration.

Requirements

• Minimum of two years’ post-secondary education or relevant work experience
• Expert-level knowledge of both Cisco Dedicated Instance (DI) and Cisco Multi-Tenant (MT) architectures.
• Knowledge of configuration and maintenance of IT infrastructure systems within an enterprise environment
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor

Nice To Haves

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Responsibilities

• Serve as the technical lead for the migration from Cisco Dedicated Instance (DI) to Cisco Multi-Tenant (MT), ensuring the new environment is designed, configured, and deployed using enterprise standards while maintaining service continuity and preparing the engineering team to independently support the MT platform after migration.
• Platform Assessment & Architecture: Expert-level knowledge of both Cisco Dedicated Instance (DI) and Cisco Multi-Tenant (MT) architectures. Analyze existing DI configurations and identify how services, features, and integrations translate into the MT environment. Document configuration differences, feature gaps, limitations, and opportunities between DI and MT. Evaluate current enterprise voice architecture and recommend modernization where appropriate.
• Migration Planning: Lead technical planning for migration from DI to MT. Identify compatibility issues and develop mitigation strategies before migration. Define migration standards, templates, and configuration methodologies. Create migration runbooks, engineering procedures, rollback plans, and validation checklists. Coordinate migration activities with project management, vendors, application teams, and business stakeholders.
• Enterprise Configuration & Design: Recommend Organization-wide configuration standards. Recommend appropriate location-based configurations. Ensure designs align with Cisco best practices and Harvard policies, standards and governance.
• Configuration & Engineering: Build, configure, test, and validate MT environments. Validate interoperability with PSTN connectivity, SIP trunks, Contact Center, Emergency services, Third-party integrations, and End-user devices. Troubleshoot complex migration issues and lead root cause analysis.
• Technical Decision recommendations: Provide technical recommendations on Feature compatibility, Licensing impacts, Administrative permissions, Operational supportability, Security implications, and User experience improvements. Balance enterprise standards with business unit-specific operational needs.
• Documentation & Standards: Create and maintain Engineering standards, Configuration standards, Design guides, Operational procedures, Support documentation, Knowledge base articles, and Migration and Operational playbooks. Ensure documentation reflects the MT operational model.
• Knowledge Transfer & Staff Development: Act as the subject matter expert for Cisco MT architecture. Develop structured training materials for engineering and operations staff. Conduct workshops, demonstrations, and hands-on training sessions. Mentor engineers on MT architecture, Administration, Troubleshooting, Configuration standards, and Best practices. Build internal expertise to ensure the organization can independently operate and support the MT MT environment after migration. Promote continuous learning and skill development within the engineering team.
• Operational Readiness: Develop operational support procedures for post-migration service management. Establish monitoring, alerting, and health validation processes. Assist in defining support tiers, escalation paths, and operational responsibilities. Participate in post-migration stabilization and continuous improvement initiatives.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed