Voice Product Manager

Augment

2d

About The Position

Logistics is broken. Let's fix it. We are a group of engineers, product designers, and customer champions applying the most transformative technology of our times, AI, to one of the largest industries in the world, logistics. In our prior lives, we have built multi-billion dollar companies with products that delighted thousands of merchants and powered billions of dollars of commerce. We are looking for intelligent, driven people with insatiable curiosity and a desire to make an impact. If you’re excited to build AI that can reason and take action, like humans, in one of the most complex industries in the world — apply below.

Requirements

• Have 6+ years of product management or related industry experience, previous experience with a voice product is a huge plus
• Hands-on builder energy — comfortable hacking together prototypes, running prompt/eval loops, writing scripts to dig through call data etc.
• Obtained a bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field.
• Proven experience working in a technical environment with cross-functional teams to drive product vision, define requirements, and guide the team through key milestones.
• Showcase strong leadership, organizational, and execution skills, along with proven communication abilities.
• Insatiable curiosity, undying passion, and ownership to take on hard real-world problems.

Nice To Haves

• Experience building AI agentic applications.
• Experience with Open AI, Anthropic, Llama, and other leading LLMs and Cartesia, Eleven Labs voice models.
• Master’s further education or experience in engineering or computer science.
• Prior experience in Logistics, Freight brokerage, Shipping, and Warehouse technologies.
• Machine learning, operations research and optimization, developing large software systems, logistics & fulfillment industry, pricing algorithms, shipping technology.
• Rich GitHub or hackathon accolades, or other ways you can show that you love to build.

Responsibilities

• Drive roadmap for call experience: voice quality, latency budgets, interruption/turn-taking, prompt composability, evals
• Own the voice workflow portfolio (POD, T&T, Carrier Selection) and prioritize new ones based on customer/FDE signal
• Partner with infra (Twilio, ElevenLabs) and internal eng on reliability, sub-accounts, telephony foundations
• Define what "good" looks like for calls — call evals, in-call transcripts, portal metrics — and use that data to drive the roadmap
• Spend real time in the product: listen to live calls and recordings, ride along with FDEs, find failure modes before customers do. Use that knowledge to build the product vision.
• Write detailed product requirements, narratives, and technical specifications.
• Spearhead the development and implementation of AI-driven agents for the logistics world by working closely with engineering, product design, and data science teams.
• Define the path from one-off voice agent builds to a repeatable system. That may mean better authoring tools, reusable components, or self-serve flows — you'll figure out the right shape with eng.

Benefits

• Equal Opportunity Employer and values diversity at our company. We consider all qualified applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other legally protected status.
• Complies with federal, state, and local laws regarding equal employment opportunity and reasonable accommodation. If you need assistance or an accommodation during the application or interview process, please contact your recruiter.
• Consider qualified applicants with arrest and conviction records in accordance with applicable federal, state and local fair-chance / ban-the-box laws (for example, but not limited to, the California Fair Chance Act).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior