Voice IT Field Support Specialist (HT3) (Government)
About The Position
AT&T Global Public Sector is seeking a highly motivated and detail-oriented Voice IT Field Support Specialist to support RIS I regional IT service delivery with a focus on voice infrastructure, telephony modernization, and end-user communications support. This role provides hands-on field and technical support for legacy telephone environments, VoIP and unified communications migrations, site surveys, cutover planning, testing, documentation, and transition-to-operations activities. The selected candidate will help ensure secure, reliable, and mission-ready voice services for customers by coordinating with technical teams, validating requirements, resolving implementation issues, and supporting successful modernization outcomes in a customer-site environment.
Requirements
- High school diploma or GED required.
- Minimum of 8 years of relevant IT experience.
- Must possess 8570 Certification ; Security+ certification is highly preferred.
- TS/SCI with polygraph clearance required.
- Must have a valid driver’s license and an acceptable driving record and be eligible to drive an AT&T company vehicle.
- Ability to lift and move items weighing up to 50 lbs. as required.
- Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.
Nice To Haves
- Security+ certification is highly preferred.
Responsibilities
- Assess legacy TDM telephone environments, including devices, circuits, analog lines, cabling, power, rack space, user counts, and supporting infrastructure.
- Document current-state voice architecture and identify migration requirements, technical dependencies, transition risks, and implementation timelines.
- Develop modernization and migration plans for transitioning users and devices from legacy TDM platforms to VoIP and unified communications solutions.
- Coordinate number porting, device replacement, dial plan validation, phased deployment activities, provisioning, feature setup, and service activation.
- Validate network readiness for VoIP implementation, including power requirements, gateway and switch compatibility, and integration with enterprise communications environments.
- Manage installation, configuration, activation, and testing of VoIP telephone devices and related services.
- Develop and execute cutover plans, including pre- and post-implementation testing of call routing, voicemail, emergency calling, user functionality, and service continuity.
- Coordinate with telephone central office personnel, technical teams, and customer stakeholders to resolve implementation issues and minimize operational disruption.
- Prepare implementation documentation, update inventories and diagrams, and support transition-to-operations activities.
- Provide user communications, training, and post-implementation support, and coordinate decommissioning of retired TDM devices and services once VoIP operations are stable and accepted.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Pro-rated when working less than 40 hrs/wk.
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
